1st/2nd Line IT Support Technician – MSP, Onsite

Jago Consultants; Chichester; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

29 days holiday

Company Pension Scheme

Job summary

Jago Consultants is seeking a proactive 1st/2nd Line Support Technician in the Chichester area. You will deliver first-class IT support to a range of clients, handling requests via the helpdesk and ensuring timely resolutions while maintaining excellent customer service.

Responsibilities include on-site visits, hardware/software upgrades, and proactive problem solving. A minimum of 1 year in MSP IT support is preferred.

Qualifications

• Minimum 1 year of experience in MSP IT support.
• Able to visit client sites and perform on-site troubleshooting.
• Pro-active with a can-do attitude and strong customer service skills.

Responsibilities

• Respond to inbound support calls and tickets.
• Log issues in the helpdesk system and resolve them promptly.
• Upgrade hardware and software with minimal client disruption.
• Carry out site visits and on-site troubleshooting when required.

Skills

Customer service

IT support

Helpdesk

MSP experience

Driver's license

Job description

Jago Consultants is seeking a proactive 1st/2nd Line Support Technician in the Chichester area. You will deliver first-class IT support to a range of clients, handling requests via the helpdesk and ensuring timely resolutions while maintaining excellent customer service.

Responsibilities include on-site visits, hardware/software upgrades, and proactive problem solving. A minimum of 1 year in MSP IT support is preferred.