IT Helpdesk Engineer

Gallagher Aggregates Ltd; Aylesford; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their team. This role involves managing helpdesk tickets, providing remote and on-site IT support, and assisting with the setup of various technologies across multiple sites. You will be the first point of contact for IT-related issues, ensuring smooth operations and efficient problem resolution. The company values a proactive attitude and offers a collaborative environment where your passion for technology can thrive. If you're ready to take your career in IT to the next level, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in IT support/service environment.
• Strong knowledge of Active Directory and Office 365 is desirable.

Responsibilities

• Manage daily helpdesk tickets and provide IT support.
• Assist with setup of mobile devices and network infrastructure.
• Respond to helpdesk enquiries and escalate issues as needed.

Skills

IT Support

Active Directory

Office 365

Bluebeam

Autodesk Suite (AutoCAD LT, Civil 3D, Revit)

Windows 11

Network Infrastructure Support

Interpersonal Skills

Problem-Solving

Education

3+ years of IT support experience

Tools

Starlink

Netgear Orbi

UniFi/Ubiquiti Wireless Systems

Konica/Ricoh Copiers

HP Plotters

Job description

Competitive salary dependant on experience.

Hours of Work

Monday–Friday 40-hour working week, on a rota basis to cover Business hours 7:00-18:00, with 1-hour lunch break.

The Gallagher Group has built an enviable reputation as one of the South East’s premier quarrying, groundwork, civil engineering, and property development businesses. We deliver our services to exceptionally high standards and are committed to benefiting the communities we serve and the environment in which we live.

This role is a first line support to all businesses within the Gallagher Group. You will manage the daily helpdesk tickets and assist with general day-to-day IT-related tasks. This will include the provision of support across our remote sites (primarily Kent, London and M11 corridor, however this is subject to expansion following contract wins) remotely and on site. You must have a can-do attitude and a proactive approach to grow your role within the team.

Key Tasks and Responsibilities:

1. Acting as first point of contact, you will respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop/laptop hardware and software applications.
2. Taking ownership of incidents/requests and, when necessary, escalating both internally and to external suppliers, managing this through to resolution.
3. Assist with the setup and provision of mobile phones, laptops, and tablets along with associated accessories.
4. Providing support to specialist systems (Bluebeam, Autodesk Suite (AutoCAD LT, Civil 3D, Revit).
5. Support mainly Windows 11 and Office 365.
6. Assist in new construction site setups and site closures including installation of Starlink satellites, external CAT6 cabling and mesh WiFi systems, Konica/Ricoh copiers, and HP plotters.
7. Active directory account management (including starters/leavers).
8. Providing support to all sites' network infrastructure (Starlink, Netgear Orbi, and UniFi/Ubiquiti Wireless systems).
9. Maintain and improve departmental documentation.
10. To believe in and uphold our company values.
11. A passion for technology and a desire to build a career in IT.
12. Minimum 3 years’ previous experience within an IT support/service environment delivering remote support.
13. Active Directory and Office 365 support knowledge is desirable, but training will be provided where needed.
14. Strong interpersonal and relationship-building skills, with the ability to communicate effectively verbally and in writing.
15. Team player, willing to help and support others.
16. UK Driving license (Manual) and own vehicle would be preferential due to occasional travel between offices.
17. Comfortable working at height (ladders, etc.).