Help Desk Engineer

Centre People Appointments; London; On-site; GBP 29,000; Full time

Job summary

An established industry player in IT and telecommunications is seeking a Helpdesk Engineer to join their dynamic team in Central London. This role offers the chance to enhance your technical skills while providing crucial support for 1st and 2nd line issues. You will be a key point of contact for customers, managing relationships and ensuring smooth IT operations. With a focus on problem-solving and customer service, this position promises a rewarding career path in a vibrant work environment. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

Commuting costs (up to Zone 6)

Qualifications

• Experience in customer service and technical support.
• Knowledge of AWS and Azure for cloud management.

Responsibilities

• Troubleshooting for 1st and 2nd lines and supporting as an escalation point.
• Managing support tickets and customer relationships.
• Providing PC support and initial setup.

Skills

Customer service experience

PC software knowledge (Windows 10/11/Server, MS Office)

Knowledge of PC hardware and servers

Understanding of network switches, routers, firewalls

Experience with public clouds (AWS, Azure)

Technical investigation and problem-solving skills

Time management and multitasking abilities

Attention to detail

Positive, extroverted attitude

Business-level English skills

Japanese language skills

Job description

A highly successful IT and telecommunications services company based in Central London is seeking a Helpdesk Engineer. In this role, you will work in the customer office five days a week, responsible for troubleshooting at the 1st and 2nd line levels, acting as an escalation point, managing customer relationships, and providing general IT services configuration and support.

Ref: HY46421

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Eligible applicants:

• (O) Eligible visa: Permanent residence, Spouse, Partner, YMS, Graduate
• (X) NOT eligible: Student visa, requiring visa sponsorship

Work type: Client’s office-based (London)

VISA support: No

Benefits: Commuting costs (up to Zone 6)

Type: Fixed term until 30th April 2026, with possibility to extend

Working hours: 9:00 - 17:00, Monday to Friday

Salary: Up to £29k + commuting costs (up to Zone 6)

Start date: May 2025

Location: London

Helpdesk Engineer Main Responsibilities

• Troubleshooting for 1st and 2nd lines and support as an escalation point
• Managing support tickets using the IT support ticket system
• Building good relationships with customers during meetings
• PC support and initial setup
• Managing and implementing server environments
• Understanding the company's IT environment for planning and design
• Configuring daily IT services
• Demonstrating services and conducting acceptance tests
• Negotiating and managing vendor relationships
• Developing and implementing new features and services
• Building or suspending PC/server security systems
• Scheduling projects and service delivery
• Ensuring profitable system implementation and safe operations
• Providing regular status reports to the line manager

Ideal Candidate

• Customer service experience
• Basic knowledge of PC software (Windows 10/11/server, MS Office, antivirus)
• Knowledge of PC hardware, servers, and public clouds
• Understanding of network switches/routers/firewalls
• Experience with public clouds such as AWS and Azure
• Design, installation, and management experience is a plus
• Business-level English skills
• Ability to investigate and resolve technical issues
• Strong time management and organizational skills
• Attention to detail
• Positive, extroverted attitude
• Ability to support all EMEA customer service areas
• Understanding of Japanese culture and some Japanese language skills are advantageous

If your application is successful, you will be contacted within two business days. Due to high application volumes, individual feedback cannot be provided.