Automotive (Car) Technical Helpdesk Engineer

TN United Kingdom; Greater London; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

Join a forward-thinking company as an Automotive Technical Helpdesk Engineer. This role offers the chance to support a renowned automotive partner, providing essential technical guidance and assistance. With a focus on collaboration and communication, you will work within a dynamic team to resolve complex technical issues and build strong relationships. Enjoy a competitive salary, flexible working options, and a range of attractive perks, including annual leave and health care benefits. If you are passionate about the automotive industry and ready for a new challenge, this opportunity is perfect for you.

Benefits

25-days annual leave

Paid business expenses

Cashback Health Care Scheme

Car salary exchange scheme

Exclusive discounts on purchases

Qualifications

• Minimum of 2 years technical experience at Senior or Master Technician level.
• Thorough knowledge of modern vehicle systems and repair processes.

Responsibilities

• Provide technical and diagnostic support for Volvo partners.
• Record data and respond to enquiries from repairers and customers.

Skills

Automotive Knowledge

Technical Support

Communication Skills

Problem Solving

Education

City and Guilds or NVQ L3

Tools

Compass System

Job description

Social network you want to login/join with:

Automotive (Car) Technical Helpdesk Engineer, eng, gb

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Client:

MSX International

Location:

eng, gb, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

5da3d51d5586

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Automotive (Car) Technical Helpdesk Engineer

up to £42,000 per year (depending on experience)

Permanent

40 hours per week, Monday-Friday

Hybrid, Daventry

Are you an automotive professional ready for new challenges?

MSXI has the job for you!

MSX International is looking for a Technical Helpdesk Engineer to support our Volvo team by delivering technical and diagnostic support for our automotive partner Volvo, in the UK.

The Role

The Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved repairer network and independent repairers and customers. In addition, the Technical Helpdesk Engineer will:

• record data into the computer system
• provide vehicle and concern detail about cases
• identify and report on vehicle case histories, trends, and analysis
• deal with and respond to telephone calls and emails

About you

Our ideal Technical Helpdesk Engineer will have a minimum of over 2 years technical experience to Senior or Master Technician level or equivalent, within a franchised dealership. Alternatively we would consider someone with great automotive service skills. The Technical Helpdesk Engineer will join us with thorough knowledge of all aspects of modern vehicle systems and repair processes and will:

• have excellent automotive knowledge
• have worked within a high-performance, collaborative, constructive peer group
• be able to describe and understand complex technical issues clearly
• be confident in technical concern resolution
• be able to build strong working relationships and have the requisite communication skills and drive to deliver requirements
• have qualification of City and Guilds or NVQ L3
• be PC Literate
• have experience of Compass system (advantageous)
• have experience of the Volvo brand (advantageous)

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

• up to £42,000 per year (depending on experience)
• 25-days annual leave per year
• Paid business expenses
• Cashback Health Care Scheme
• Car salary exchange scheme
• Exclusive discounts on everyday purchases as well as exclusive discounts on car purchases
• Potential to progress within the company, with global opportunities updated regularly

Working pattern and location

• 40 hours per week
• Monday – Friday
• Location: Daventry and home working
• Permanent contract

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.