Information Technology Help Desk Technician

JR United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an IT Service Technician Intern to join their London office. This role offers a fantastic opportunity to support the ICT team while gaining hands-on experience in systems administration, network management, and technical support. As an intern, you'll provide essential technical assistance to staff, troubleshoot IT issues, and contribute to various ICT projects. This position is ideal for a proactive individual eager to develop their skills in the ever-evolving field of Information and Communication Technology. Join a dynamic team and embark on an exciting career path!

Qualifications

• Experience supporting Windows and Mac OS computers.
• Familiarity with ITSM and ITIL processes.

Responsibilities

• Provide technical support to end-users for software and hardware issues.
• Assist in the setup and maintenance of company applications and systems.
• Help with data backups and general maintenance of IT infrastructure.

Skills

Windows Support

Mac OS Support

Networking (TCP/IP, DNS/DHCP, Wifi)

MS Office Suite

Active Directory / LDAP

ITIL Processes

Job description

Social network you want to login/join with:

Information Technology Help Desk Technician, london

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Client:

Baltic Exchange

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Baltic Exchange is the world's leading source of independent maritime market data. Headquartered in London, we have regional offices in Singapore, Shanghai, Athens, Stamford, and Houston. Since 2016, The Baltic Exchange is part of the Singapore Exchange (SGX) Family.

We are seeking an IT Service Technician (Intern) to work out of the London office. This position of an IT Intern is to support the ICT team in various technological initiatives while gaining practical experience in the field of Information and Communication Technology. The IT Intern will assist in maintaining and troubleshooting hardware and software, providing technical support to staff, and contributing to ongoing ICT projects. This role is designed to offer hands-on experience in systems administration, network management, and technical support, enabling the intern to develop skills essentials for a successful career in ICT.

The successful candidate will take on the following responsibilities:

• Provide technical support to end-users by resolving desktop and production software, hardware, and network issues.
• Assist in the setup, configuration, and maintain the functionality of the company's applications, systems, and hardware.
• Help with data backups, system restores, and general maintenance of IT infrastructure.
• Troubleshoot and resolve basic IT issues under the guidance of the IT Manager.
• Participate in IT-related operational tasks to support the business.
• Assist with Incident, Change, and Problem Management.
• Handle any reasonable requests within the scope of your competencies.
• Provide cover for the IT Manager during leave or periods of high activity
• Keep professional and personal skills required by the post up to date.
• Keep abreast of key developments in the market within the range of disciplines responsible for.
• Comply with company policies and procedures.
• This is not an exhaustive list of duties, and the post holder may be required to carry out other duties within the scope, spirit and purpose of the role or other reasonable duties and responsibilities as may be determined from time to time.

Applications are welcome from candidates who meet the following essential requirements:

• Experience supporting Windows and Mac OS computers
• Experience of networking support with TCP/IP, DNS/DHCP, Wifi.
• Back office support with printers, email and the MS Office Suite
• Familiarity with ITSM and ITIL processes
• Knowledge of Active Directory / LDAP
• A positive, proactive attitude and eagerness to learn and develop in the ICT field.
• Attention to detail and ability to work independently