IT Helpdesk Engineer

TN United Kingdom; Lancing; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking an IT Help Desk Engineer to join their dynamic team in Lancing. This role offers a blend of office-based work and flexibility for remote support, making it ideal for candidates who thrive in a collaborative environment. You will be responsible for providing 1st and 2nd line support, managing Office 365, and troubleshooting Windows and Mac systems. With opportunities for career progression and a generous benefits package including up to 37 days off per year, this position is perfect for tech-savvy individuals eager to make a difference in an MSP setting.

Benefits

Performance-related bonus scheme

Company pension scheme

Up to 37 days off per year

Paid overtime

Time off in lieu

Potential progression into a Field Engineer role

Qualifications

• Experience in 1st/2nd line support roles within an MSP environment.
• Proficiency in supporting Windows and Mac systems.

Responsibilities

• Provide administration and support for Office 365 and Windows environments.
• Troubleshoot and resolve issues for network devices and third-party applications.

Skills

Office 365 Administration

MSP Environment Experience

Windows Server Administration

Windows Pro Support

Mac OSX Administration

Windows 10 & 11 Support

Third-party Application Support

RMM Software Use

Network Device Support

Computer Hardware Upgrading

Job description

IT Help Desk Engineer Wanted

This role will be primarily based in our office in Lancing, with flexibility to work from home occasionally and visit customer sites as needed. The successful candidate should have experience working in an MSP environment in a 1st / 2nd line support role.

Experience

• Administration and support of Office 365
• Experience working in an MSP environment
• Administration of Windows Server, Windows Pro, and Mac OSX
• Support of Windows 10 & 11
• Support of third-party applications such as anti-virus and common accounting software
• Use of RMM software for remote access and diagnostics
• Support of network devices like firewalls, routers, wireless networks, and switches
• Upgrading common computer hardware

Remuneration

• Base salary up to £25k per year, depending on experience
• Monday to Friday, 8:30 am – 5:30 pm
• Participation in a performance-related bonus scheme
• Option to join the company pension scheme
• Up to 37 days off per year, including bank holidays, your birthday, and long-term service bonuses after two years; initially up to 32 days
• Occasional paid overtime and/or time off in lieu
• Potential progression into a Field Engineer role with a company van