IT Helpdesk Engineer

People First; London; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join a global IT company as an IT Helpdesk Engineer, where you will provide essential support for desktops and laptops in a dynamic office environment. This role involves planning and designing customer PC and network setups, ensuring optimal performance, and delivering top-notch customer service. You'll be part of a team dedicated to maintaining secure operations and enhancing user experiences. If you're ready to take your technical skills to the next level in a supportive and inclusive workplace, this opportunity is perfect for you!

Qualifications

• Proficiency in PC software and cloud platforms.
• Excellent communication skills and customer service experience.

Responsibilities

• Provide hands-on support for desktops and laptops.
• Plan and design customer PC and network setups.
• Ensure systems are profitable and properly implemented.

Skills

Windows 10/11

Antivirus

Microsoft 365

Windows Server

Active Directory (AD)

Virtualization

AWS

Azure

VPN

Firewall products

Job description

Job Description

Status: 1 year Fixed term contract

Hours: 9:00am - 5:00pm / Monday to Friday. *Office based 5 days a week

Salary: Maximum £29,000 per annum + travel expenses up to Zone 6

Location: London

A global IT company is looking for an IT Helpdesk Engineer.

Principal Accountabilities:

• Provide hands-on support for desktops and laptops, including network and PC implementation and optimization.
• Plan and design customer PC and network setups.
• Configure PC/Network/Desktop security elements and ensure daily service delivery.
• Plan and support migration processes, including PC and Call Centre systems (including DC server).
• Conduct proof of concept and acceptance testing; negotiate and manage vendor relationships.
• Develop and implement new features and services.
• Establish and deactivate PC/Desktop security systems; manage project and service delivery schedules.
• Ensure systems are profitable and properly implemented.
• Provide first-level troubleshooting and act as an escalation point for customer issues.
• Maintain secure operations and a tidy environment.
• Document implementation and modification procedures; visit customer sites as needed for projects or maintenance, including cover staff.
• Provide periodic status reports to line management.

Knowledge, Skills, Experience, and Key Competencies:

• Proficiency in PC software such as Windows 10/11, Antivirus, Microsoft 365, Windows Server, AD, Virtualization, Cloud platforms (AWS, Azure), Office/Mail, Switch/Router/IPT, VPN, Firewall products.
• Excellent written and verbal communication skills in English.
• Ability to investigate and resolve technical inquiries via email and phone.
• Proven customer service experience.
• Strong time management, multitasking, and organizational skills.
• Strong work ethic and reliability in attendance and punctuality.
• Solid administrative skills and willingness to support all customer service areas within EMEA.
• Attend customer meetings related to projects or maintenance contracts.
• Maintain relevant customer documentation on file servers.

Please follow us on LinkedIn: people-first-team-japan

Interested candidates should send their CV as a Word document. Successful applicants will be contacted within 7 days. Due to high application volume, individual feedback cannot be provided. Only candidates eligible to work in the UK with supporting documentation will be considered.

People First is committed to diversity and an inclusive workplace. We welcome applications from all qualified candidates regardless of ethnicity, race, gender, religion, sexual orientation, age, marital status, or disability.

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