IT Helpdesk & Classroom Tech Support

Galileo Global Education; Greater London; Hybrid; GBP 19,000 - 32,000; Full time

Job summary

Istituto Marangoni London is seeking an IT Helpdesk Specialist to provide frontline IT support to staff, students and lecturers. You will troubleshoot hardware and software on Apple macOS and Windows, deploy devices, manage Microsoft 365, Entra ID and MDM, and maintain classroom technology and AV equipment.

You will build and configure devices for new starters, assist with events, document procedures, and contribute to service improvements through automation.

Qualifications

• Essential Experience supporting Windows and Apple macOS devices.
• Good knowledge of Microsoft 365 applications.
• Basic understanding of Microsoft Entra ID (Azure AD).
• Familiarity with Mobile Device Management (MDM) or Microsoft Intune.
• Excellent troubleshooting and customer service skills.
• Good written and verbal communication.
• Ability to prioritise workload and work independently.
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi).
• Desirable Experience with Apple Business Manager.
• Basic knowledge of Python or PowerShell scripting.
• Experience with Microsoft Power Automate.
• Knowledge of SharePoint Online.
• Experience supporting Microsoft Teams.
• Experience with Cisco Meraki networking.
• ITIL Foundation or equivalent certification.

Responsibilities

• Installation, configuration and support of computer hardware, operating systems and applications (Apple macOS and Windows).
• Build, configure and deploy laptops and desktops for new starters, contractors and replacement devices.
• Support the deployment and management of devices using Microsoft Intune, Apple Business Manager and Mobile Device Management (MDM) solutions.
• Support Microsoft365 services including Microsoft EntraID, Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.
• Create, modify and maintain user accounts, access permissions and licences.
• Troubleshoot hardware, software and peripheral faults while liaising with third‑party suppliers where required.
• Support wired and wireless networking, printers, classroom technology and meeting room equipment.
• Assist with audio‑visual support for School events, presentations and graduation ceremonies.
• Install, test and evaluate software before deployment to users.
• Assist with maintaining IT asset records, stock levels and equipment lifecycle management.
• Create and maintain technical documentation, user guides and knowledge base articles.
• Assist with simple automation and scripting using Python, PowerShell or Microsoft Power Platform where appropriate.
• Train and guide users, both face‑to‑face and remotely, ensuring a professional, friendly and supportive approach.
• Employ IT best practice and follow School IT policies and security procedures.
• Assist with operating system updates, software deployment and endpoint security.
• Provide support, procedural documentation and relevant reports.
• Prioritise and manage multiple open support requests.
• Establish and maintain positive working relationships with staff, students and third‑party suppliers.
• Undertake any other reasonable duties appropriate to the role.

Skills

Windows support

macOS support

Microsoft 365

MDM/Intune

Microsoft Entra ID

Networking basics

Customer service

Scripting (Python/PowerShell)

Education

ITIL Foundation

Job description

Istituto Marangoni London is seeking an IT Helpdesk Specialist to provide frontline IT support to staff, students and lecturers. You will troubleshoot hardware and software on Apple macOS and Windows, deploy devices, manage Microsoft 365, Entra ID and MDM, and maintain classroom technology and AV equipment.

You will build and configure devices for new starters, assist with events, document procedures, and contribute to service improvements through automation.