Helpdesk Specialist - London

Galileo Global Education; Greater London; On-site; GBP 19,000 - 32,000; Full time

Job summary

Istituto Marangoni London is seeking an IT Helpdesk Specialist to provide frontline IT support to staff, students and lecturers. You will troubleshoot hardware and software on Apple macOS and Windows, deploy devices, manage Microsoft 365, Entra ID and MDM, and maintain classroom technology and AV equipment.

You will build and configure devices for new starters, assist with events, document procedures, and contribute to service improvements through automation.

Qualifications

• Essential Experience supporting Windows and Apple macOS devices.
• Good knowledge of Microsoft 365 applications.
• Basic understanding of Microsoft Entra ID (Azure AD).
• Familiarity with Mobile Device Management (MDM) or Microsoft Intune.
• Excellent troubleshooting and customer service skills.
• Good written and verbal communication.
• Ability to prioritise workload and work independently.
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi).
• Desirable Experience with Apple Business Manager.
• Basic knowledge of Python or PowerShell scripting.
• Experience with Microsoft Power Automate.
• Knowledge of SharePoint Online.
• Experience supporting Microsoft Teams.
• Experience with Cisco Meraki networking.
• ITIL Foundation or equivalent certification.

Responsibilities

• Installation, configuration and support of computer hardware, operating systems and applications (Apple macOS and Windows).
• Build, configure and deploy laptops and desktops for new starters, contractors and replacement devices.
• Support the deployment and management of devices using Microsoft Intune, Apple Business Manager and Mobile Device Management (MDM) solutions.
• Support Microsoft365 services including Microsoft EntraID, Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.
• Create, modify and maintain user accounts, access permissions and licences.
• Troubleshoot hardware, software and peripheral faults while liaising with third‑party suppliers where required.
• Support wired and wireless networking, printers, classroom technology and meeting room equipment.
• Assist with audio‑visual support for School events, presentations and graduation ceremonies.
• Install, test and evaluate software before deployment to users.
• Assist with maintaining IT asset records, stock levels and equipment lifecycle management.
• Create and maintain technical documentation, user guides and knowledge base articles.
• Assist with simple automation and scripting using Python, PowerShell or Microsoft Power Platform where appropriate.
• Train and guide users, both face‑to‑face and remotely, ensuring a professional, friendly and supportive approach.
• Employ IT best practice and follow School IT policies and security procedures.
• Assist with operating system updates, software deployment and endpoint security.
• Provide support, procedural documentation and relevant reports.
• Prioritise and manage multiple open support requests.
• Establish and maintain positive working relationships with staff, students and third‑party suppliers.
• Undertake any other reasonable duties appropriate to the role.

Skills

Windows support

macOS support

Microsoft 365

MDM/Intune

Microsoft Entra ID

Networking basics

Customer service

Scripting (Python/PowerShell)

Education

ITIL Foundation

Job description

Job summary

The purpose of the role is to provide IT support to Staff, Students and Lecturers at Istituto Marangoni London. Key purpose of the role: IT Service – support staff, lecturers and students with IT issues and equipment reported through the IT Helpdesk or in person. The Helpdesk Specialist is responsible for maintaining the School's IT equipment, deploying new devices, managing repairs and providing support across both Apple macOS and Windows environments. Support the administration of Microsoft 365 services, Microsoft Entra ID and Mobile Device Management (MDM) solutions. Assist with maintaining the School's IT infrastructure, classroom technology and audio-visual equipment. Remote support to other campuses may occasionally be required. Provide technical support for School events both on-site and remotely. Contribute to improving IT processes through documentation, automation and continuous service improvement.

Key Responsibilities

• Installation, configuration and support of computer hardware, operating systems and applications (Apple macOS and Windows).
• Build, configure and deploy laptops and desktops for new starters, contractors and replacement devices.
• Support the deployment and management of devices using Microsoft Intune, Apple Business Manager and Mobile Device Management (MDM) solutions.
• Support Microsoft365 services including MicrosoftEntraID, Exchange Online, MicrosoftTeams, SharePoint Online and OneDrive.
• Create, modify and maintain user accounts, access permissions and licences.
• Troubleshoot hardware, software and peripheral faults while liaising with third‑party suppliers where required.
• Support wired and wireless networking, printers, classroom technology and meeting room equipment.
• Assist with audio‑visual support for School events, presentations and graduation ceremonies.
• Install, test and evaluate software before deployment to users.
• Assist with maintaining IT asset records, stock levels and equipment lifecycle management.
• Create and maintain technical documentation, user guides and knowledge base articles.
• Assist with simple automation and scripting using Python, PowerShell or Microsoft Power Platform where appropriate.
• Train and guide users, both face‑to‑face and remotely, ensuring a professional, friendly and supportive approach.
• Employ IT best practice and follow School IT policies and security procedures.
• Assist with operating system updates, software deployment and endpoint security.
• Provide support, procedural documentation and relevant reports.
• Prioritise and manage multiple open support requests.
• Establish and maintain positive working relationships with staff, students and third‑party suppliers.
• Undertake any other reasonable duties appropriate to the role.

Education and desirable skills

• Essential Experience supporting Windows and Apple macOS devices.
• Good knowledge of Microsoft365 applications.
• Basic understanding of MicrosoftEntraID (Azure AD).
• Familiarity with Mobile Device Management (MDM) or Microsoft Intune.
• Excellent troubleshooting and customer service skills.
• Good written and verbal communication.
• Ability to prioritise workload and work independently.
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi).
• Desirable Experience with Apple Business Manager.
• Basic knowledge of Python or PowerShell scripting.
• Experience with Microsoft Power Automate.
• Knowledge of SharePoint Online.
• Experience supporting Microsoft Teams.
• Experience with Cisco Meraki networking.
• ITIL Foundation or equivalent certification.

Salary

Up to £32,000

About Istituto Marangoni

Istituto Marangoni was founded in 1935 in Milano as ‘Istituto Artistico dell’Abbigliamento Marangoni’ and in 2015 it reaches a special milestone, 80 years of history and success in training the top professionals of Fashion and Design. Istituto Marangoni can praise itself for the education of four generations of students from 5 continents and for having launched over 45,000 professionals in fashion and luxury fields, such as Domenico Dolce, Franco Moschino, Alessandro Sartori, Maurizio Pecoraro, Paula Cademartori, Andrea Pompilio and Lucio Vanotti. It currently educates more than 4,000 students per year from 107 countries at its schools, located in Milano (the School of Fashion and the School of Design), Firenze, Paris, London, Shanghai, Shenzhen, Mumbai and Miami., the international capitals of fashion, design and luxury.

Why Istituto Marangoni?

As members of Istituto Marangoni, participants will have the chance to grow professionally within an international organization. They will be part of a multicultural team who works together to enhance young talents across the world and take high‑quality education to the next level. Moreover, they will also join a dynamic and enthusiastic environment where they will be empowered with innovative tools to lead their own work, as a proactive team member. Istituto Marangoni solid foundations lie within a long‑standing, strong heritage that make the institute leaders in the private, high‑quality education. Istituto Marangoni’s academic offer demonstrates the commitment, professionalism and passion for continuous development. When participants join Istituto Marangoni, they will be part of a committed team of industry experts who will support and inspire while turning them into young professionals.