I.T Helpdesk

Hire Ground Ltd; City Of London; On-site; GBP 32,000 - 39,000; Full time

Job summary

Education Group in London (Liverpool Street) seeks an IT Helpdesk Temp to deliver frontline IT support to staff and students, resolving software and hardware issues, and providing training on Microsoft 365 and core systems.

The role is office-based for a 3-month assignment, with responsibilities covering AV, printing, user administration, and incident management, ensuring SLAs are met and documentation is maintained.

Qualifications

• Provide first-line IT support to staff and students, resolving hardware and software issues.
• Deliver one-to-one training on core systems including Microsoft 365 and related apps.
• Maintain service standards and contribute to knowledge base creation.

Responsibilities

• Provide customer-focused IT support to staff and students, resolving hardware, software and application issues and escalating complex problems where necessary.
• Deliver one-to-one support and training on Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Brightspace VLE and other core systems.
• Provide audio-visual (AV), printing and telephone support.
• Maintain service standards and SLAs, communicate service interruptions and provide progress updates.
• Produce user guides, FAQs and technical documentation, and improve IT support processes.
• Administer user accounts, access permissions and Microsoft 365 services, including Exchange, Teams, SharePoint, Security and Endpoint Manager.
• Support and maintain servers, virtual environments, LAN/Wi-Fi, network equipment, firewalls and web filtering.
• Monitor system performance, security alerts and backups, and assist with restores, disaster recovery and infrastructure maintenance.
• Maintain technical documentation and investigate system faults proactively.
• Set up, install, configure and maintain PCs, laptops, mobile devices, peripherals and AV equipment.
• Diagnose hardware and software faults, install applications and updates, and coordinate repairs, warranty claims and engineer visits.
• Maintain IT asset inventories, equipment loans and records through the Freshservice helpdesk system.
• Support printers, photocopiers and related consumables.
• Help ensure adequate team cover during holidays and sickness.
• Represent the Centre at UK Systems and Infrastructure meetings and share relevant updates with management and support teams.
• Provide occasional out-of-hours support for essential infrastructure failures, disaster recovery, meetings or deadlines.
• Provide first-line support for staff and student applications, including Microsoft 365, Brightspace VLE, CMIS, PaperCut, Adobe Creative Cloud. Training will be provided.

Skills

Microsoft 365

Outlook

Teams

SharePoint

OneDrive

Brightspace VLE

CMIS

PaperCut

Adobe Creative Cloud

Tools

Freshservice

Job description

IT Helpdesk Temp

Salary: £35,000 (£19.25 per hour)

Entirely office based at their Liverpool Street office. Temping for an Education Group for 3 months.

Key Responsibilities

Helpdesk & User Support

• Provide customer-focused IT support to staff and students, resolving hardware, software and application issues and escalating complex problems where necessary.
• Deliver one-to-one support and training on Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Brightspace VLE and other core systems.
• Provide audio-visual (AV), printing and telephone support.
• Maintain service standards and SLAs, communicate service interruptions and provide progress updates.
• Produce user guides, FAQs and technical documentation, and improve IT support processes.

Systems & Infrastructure

• Administer user accounts, access permissions and Microsoft 365 services, including Exchange, Teams, SharePoint, Security and Endpoint Manager.
• Support and maintain servers, virtual environments, LAN/Wi-Fi, network equipment, firewalls and web filtering.
• Monitor system performance, security alerts and backups, and assist with restores, disaster recovery and infrastructure maintenance.
• Maintain technical documentation and investigate system faults proactively.

Hardware & Asset Management

• Set up, install, configure and maintain PCs, laptops, mobile devices, peripherals and AV equipment.
• Diagnose hardware and software faults, install applications and updates, and coordinate repairs, warranty claims and engineer visits.
• Maintain IT asset inventories, equipment loans and records through the Freshservice helpdesk system.
• Support printers, photocopiers and related consumables.

Team & Service Responsibilities

• Help ensure adequate team cover during holidays and sickness.
• Represent the Centre at UK Systems and Infrastructure meetings and share relevant updates with management and support teams.
• Provide occasional out-of-hours support for essential infrastructure failures, disaster recovery, meetings or deadlines.

Application Support

• Provide first-line support for staff and student applications, including Microsoft 365, Brightspace VLE, CMIS, PaperCut, Adobe Creative Cloud. Training will be provided.