School IT Helpdesk Technician — Classroom & Device Support

King’s College School; Wimbledon; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Contributory pension

Health benefits

Free gym membership

School lunches provided

Job summary

King’s College School in Wimbledon is seeking an IT Technician to join the IT Department. You will administer and maintain the school’s IT systems, resolve helpdesk tickets, support devices across Windows, macOS, and iPad platforms, and assist with IT projects to keep services running smoothly for staff and pupils.

The role emphasizes people-focused support, clear communication, and documentation. A permanent, full-time post with a £32,555 annual salary and excellent benefits is offered.

Qualifications

• Microsoft 365 user administration.
• Microsoft 365 use in the classroom (Teams/SharePoint).
• Support and maintenance of IT hardware including desktops, laptops, tablets and class display screens.
• Demonstrable exceptional customer service/people skills.
• Demonstrable ability to create and maintain high-quality documentation for technical team and end users.
• Demonstrable knowledge of Data and Cyber Security best practices.
• Fluent and accurate written and spoken English.
• Maintain high level of educational awareness by keeping up to date with school development plans, school policies, technical developments and trends in other schools.
• Experience of Microsoft networking, including Active Directory, Group Policy, and DNS.
• Experience of PowerShell scripting.
• Experience of a school environment.
• Experience of using or supporting a mobile devices though the use of device MDM

Responsibilities

• Provide first- and second-line IT support for staff and pupils, including classroom technology and access issues.
• Log, prioritise, and resolve helpdesk tickets in line with service standards.
• Test, configure, build, and deploy user devices (Windows, Macs, iPads) and staff peripherals.
• Manage staff/pupil devices, printers, and basic network issues; liaise with external suppliers as needed.
• Create and manage user accounts, including PowerShell-driven tasks; support exam network accounts.
• Support the school's telephone system and provide user training and documentation.
• Escalate complex issues to senior team members and coordinate with stakeholders and contractors.
• Provide service desk cover and assist with departmental projects and handovers.

Skills

Microsoft 365 admin

PowerShell scripting

Active Directory

DNS

Group Policy

IT hardware maintenance

Customer service

Documentation

Data and Cyber Security

English proficiency

School environment experience

Job description

King’s College School in Wimbledon is seeking an IT Technician to join the IT Department. You will administer and maintain the school’s IT systems, resolve helpdesk tickets, support devices across Windows, macOS, and iPad platforms, and assist with IT projects to keep services running smoothly for staff and pupils.

The role emphasizes people-focused support, clear communication, and documentation. A permanent, full-time post with a £32,555 annual salary and excellent benefits is offered.