IT Helpdesk Apprentice — Launch Your IT Career

QA; England; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Company pension

Free onsite parking

Training / certification

Health and wellbeing services

Tea, coffee, and biscuits

Regular socials and meals

Job summary

QA is offering an IT apprenticeship to join the IT team and support a wide range of end-user issues. The role requires daily office attendance, a valid UK driving license, and willingness to take part in an on-call rota with overtime paid.

Applicants should have GCSEs and be open to DBS checks; non-standard entry with relevant experience will be considered. Working hours are 8:30am–4:30pm, Monday–Friday, with opportunities to move into a full-time position after the apprenticeship.

Qualifications

• GCSEs (or equivalent) at grades 4+ in any subject
• Maths and English GCSE (or equivalents) at grade 3+
• Non-standard entry with work experience considered for potential benefit

Responsibilities

• Provide first- and second-line technical support to end-users
• Contribute to projects and ensure timely IT solution implementations for clients
• Install, configure, and maintain operating systems and software
• Participate in client meetings and pre-sales activities, building client relationships
• Monitor and maintain computer networks
• Analyse system logs for issues or trends
• Collaborate with IT teams to resolve complex problems
• Assist in IT policies and procedures implementation

Skills

Onsite readiness

On-call availability

Education

GCSEs (4+)

GCSE Maths & English (3+)

Job description

QA is offering an IT apprenticeship to join the IT team and support a wide range of end-user issues. The role requires daily office attendance, a valid UK driving license, and willingness to take part in an on-call rota with overtime paid.

Applicants should have GCSEs and be open to DBS checks; non-standard entry with relevant experience will be considered. Working hours are 8:30am–4:30pm, Monday–Friday, with opportunities to move into a full-time position after the apprenticeship.