IT Helpdesk Apprentice: Start Your Tech Career

QA; Runcorn; Hybrid; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Funded training

Certified qualifications

Laptop provided

Remote setup capability

On-site parking

Perkbox

Private healthcare after probation

Pension

Job summary

QA offers an apprenticeship for a first-line Service Desk Engineer. You will be the face of the service desk, handling inquiries, diagnosing issues, and ensuring customers can focus on their business.

We require 3 GCSEs and Maths/English GCSEs; 37.5 hours per week. We provide funded training, a laptop, remote setup, on-site parking, Perkbox, and probationary private healthcare and a pension to support your start in IT.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Be the first point of contact and provide clear, empathetic support.
• Diagnose and fix issues where possible on first contact.
• Own incidents and ensure tickets are resolved or handed off properly.
• Follow service levels and internal processes.

Skills

Communication skills

Problem solving

Customer service

Education

3 GCSEs (4+)

GCSE Maths

GCSE English

Tools

Windows

Microsoft 365

Networking basics

Job description

QA offers an apprenticeship for a first-line Service Desk Engineer. You will be the face of the service desk, handling inquiries, diagnosing issues, and ensuring customers can focus on their business.

We require 3 GCSEs and Maths/English GCSEs; 37.5 hours per week. We provide funded training, a laptop, remote setup, on-site parking, Perkbox, and probationary private healthcare and a pension to support your start in IT.