IT Helpdesk Apprentice: Build Networking & Hardware Skills

Back TO Work; North East; On-site; GBP 12,000 - 16,000; Full time

Job summary

Back TO Work is seeking an apprentice to join their IT helpdesk, offering a varied role in IT support, networking and hardware. This entry path is ideal for someone looking to start a career in IT and gain hands-on experience across hardware and software troubleshooting.

The role involves hardware repairs, OS/software reinstalls, remote incident solving, and occasional travel to customer sites to install and commission equipment, with a strong emphasis on customer-facing interactions.

Qualifications

• Independent skills.
• Team work skills.
• Organisational skills.
• Good written and oral communication skills.
• Keen to start a career in the IT industry.
• IT hobbyist (ideal but not essential).

Responsibilities

• Repairing IT hardware, reinstalling operating systems and software; hardware elements with new and older kit.
• Problem solving on IT incidents and problems; help customers solve issues remotely.
• Commissioning of IT equipment; travel to customer sites for installations as needed.
• Face-to-face customer interaction to provide a varied work environment.

Skills

Independent skills

Team work skills

Organisational skills

Good written and oral communication

Keen to start a career in IT

IT hobbyist

Job description

Back TO Work is seeking an apprentice to join their IT helpdesk, offering a varied role in IT support, networking and hardware. This entry path is ideal for someone looking to start a career in IT and gain hands-on experience across hardware and software troubleshooting.

The role involves hardware repairs, OS/software reinstalls, remote incident solving, and occasional travel to customer sites to install and commission equipment, with a strong emphasis on customer-facing interactions.