IT Support Technician Apprentice

Back TO Work; Shiremoor; On-site; GBP 12,000 - 15,000; Full time

Job summary

Back TO Work is seeking an apprentice to join our busy IT helpdesk. The role offers varied daily tasks and a clear path into IT support, networking and hardware.

You will gain hands-on experience installing and repairing IT hardware, reinstalling operating systems and software, and solving incidents both remotely and on-site with customers.

The position suits individuals starting a career in IT who are keen to learn, communicate well, and work effectively in a small team.

Qualifications

• Independent problem solving and good communication.
• Interest in IT support, networking and hardware.
• Keen to start a career in IT industry.

Responsibilities

• Repair IT hardware and reinstall OS and software.
• Resolve IT incidents remotely and provide first-line support.
• Commission and install new IT equipment, may travel to customer sites.
• Interact with customers in face-to-face settings.

Skills

Independent work

Teamwork

Organisational skills

Communication skills

IT hobbyist

Job description

A long established IT Solutions company has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day.

This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, networking and hardware.

KEY DUTIES

• Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions
• Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely.
• Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites
• This will give variety to your role, and the opportunity to work in a face-to-face customer situation

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Keen to start a career in the IT industry
• IT hobbyist (ideal but not essential)