Entry-Level IT Support & Helpdesk Technician

Back TO Work; Shiremoor; On-site; GBP 12,000 - 15,000; Full time

Job summary

Back TO Work is seeking an apprentice to join our busy IT helpdesk. The role offers varied daily tasks and a clear path into IT support, networking and hardware.

You will gain hands-on experience installing and repairing IT hardware, reinstalling operating systems and software, and solving incidents both remotely and on-site with customers.

The position suits individuals starting a career in IT who are keen to learn, communicate well, and work effectively in a small team.

Qualifications

• Independent problem solving and good communication.
• Interest in IT support, networking and hardware.
• Keen to start a career in IT industry.

Responsibilities

• Repair IT hardware and reinstall OS and software.
• Resolve IT incidents remotely and provide first-line support.
• Commission and install new IT equipment, may travel to customer sites.
• Interact with customers in face-to-face settings.

Skills

Independent work

Teamwork

Organisational skills

Communication skills

IT hobbyist

Job description

Back TO Work is seeking an apprentice to join our busy IT helpdesk. The role offers varied daily tasks and a clear path into IT support, networking and hardware.

You will gain hands-on experience installing and repairing IT hardware, reinstalling operating systems and software, and solving incidents both remotely and on-site with customers.

The position suits individuals starting a career in IT who are keen to learn, communicate well, and work effectively in a small team.