IT Support Technician Apprentice

Back TO Work; Gateshead; On-site; GBP 8,000 - 12,000; Full time

Job summary

Back TO Work in Gateshead is looking for an apprentice to join its busy IT helpdesk. This role offers variety in daily tasks and a clear entry path into the IT sector, with a focus on IT support, networking and hardware.

You will gain hands-on experience repairing hardware, reinstalling operating systems, solving incidents remotely, and sometimes commissioning equipment at customer sites, including travel for on-site work.

Qualifications

• Independent and team-working skills required.
• Good written and oral communication skills.
• Keen to start a career in IT.
• Interest in IT support, networking and hardware.
• IT hobbyist welcome but not essential.

Responsibilities

• Repairing IT hardware and reinstalling operating systems and software.
• Troubleshooting IT incidents remotely and resolving problems for customers.
• Commissioning IT equipment and occasional on-site installations travel.
• Face-to-face customer interactions to provide IT support.

Skills

Independent skills

Team work

Organisational skills

Written and verbal communication

IT industry interest

IT hobbyist

Job description

A long established IT Solutions company has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day.

This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, networking and hardware.

KEY DUTIES –

• Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions
• Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely.
• Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites
• This will give variety to your role, and the opportunity to work in a face-to-face customer situation

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Keen to start a career in the IT industry
• IT hobbyist (ideal but not essential)