IT Support Technician Apprentice

Back TO Work; North East; On-site; GBP 12,000 - 16,000; Full time

Job summary

Back TO Work is seeking an apprentice to join their IT helpdesk, offering a varied role in IT support, networking and hardware. This entry path is ideal for someone looking to start a career in IT and gain hands-on experience across hardware and software troubleshooting.

The role involves hardware repairs, OS/software reinstalls, remote incident solving, and occasional travel to customer sites to install and commission equipment, with a strong emphasis on customer-facing interactions.

Qualifications

• Independent skills.
• Team work skills.
• Organisational skills.
• Good written and oral communication skills.
• Keen to start a career in the IT industry.
• IT hobbyist (ideal but not essential).

Responsibilities

• Repairing IT hardware, reinstalling operating systems and software; hardware elements with new and older kit.
• Problem solving on IT incidents and problems; help customers solve issues remotely.
• Commissioning of IT equipment; travel to customer sites for installations as needed.
• Face-to-face customer interaction to provide a varied work environment.

Skills

Independent skills

Team work skills

Organisational skills

Good written and oral communication

Keen to start a career in IT

IT hobbyist

Job description

A long established IT Solutions company has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day.

This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, networking and hardware.

KEY DUTIES

• Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions
• Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely.
• Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites
• This will give variety to your role, and the opportunity to work in a face-to-face customer situation

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Keen to start a career in the IT industry
• IT hobbyist (ideal but not essential)