IT Support Apprentice: Build Networking & Cyber Skills

Back TO Work; Lichfield; On-site; GBP 12,000 - 17,000; Full time

Job summary

Back TO Work is seeking an enthusiastic Information Communication Technician (ICT) Level 3 Apprentice to join our IT support team in the West Midlands. You will provide first-line support to staff and end-users, helping resolve hardware, software, and network issues.

You will install and configure IT equipment, assist with OS and software deployment, monitor network components, and contribute to cybersecurity awareness initiatives while delivering strong customer service both on-site and

Qualifications

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated

Responsibilities

• Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems
• Install, configure, and maintain IT equipment, including computers, mobile devices, and printers
• Support the management and deployment of operating systems and application software
• Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems
• Assist with cyber security tasks and participating in IT security awareness initiatives
• Handle data backup and recovery procedures
• Create and update technical documentation and user guides
• Deliver excellent customer service both in-person and remotely
• Collaborate with IT colleagues and other departments to solve problems and improve services

Skills

Independent skills

Team work skills

Organisational skills

Written and verbal communication

Self-motivated

Job description

Back TO Work is seeking an enthusiastic Information Communication Technician (ICT) Level 3 Apprentice to join our IT support team in the West Midlands. You will provide first-line support to staff and end-users, helping resolve hardware, software, and network issues.

You will install and configure IT equipment, assist with OS and software deployment, monitor network components, and contribute to cybersecurity awareness initiatives while delivering strong customer service both on-site and