IT First Line Support Apprentice — Learn, Grow, Succeed

Higherin; Runcorn; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Funded training and certification

Modern, lightweight laptop and remote-

Free on-site parking

Perkbox access

Private healthcare and pension after 1

Job summary

Nviron is offering an apprenticeship that kicks off a career in IT support. You’ll be the first contact for customers, diagnose issues, and fix what you can on the spot. The role emphasizes learning, reliability, and clear communication under pressure.

As you progress, you’ll own incidents from start to finish, work with monitoring tools, and uphold SLA commitments with a customer-first mindset. This entry point leads toward second-line engineering opportunities.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

Responsibilities

• Being the first capable, human response, diagnosing, and fixing what can be fixed, first time.
• Owning the incident in front of you and handing it on cleanly when needed.
• Acting on what monitoring and backup platforms are telling us, often before the customer notices.
• Keeping the promises our service levels represent and adhering to the service standard.

Skills

People skills

Clear communication

Problem solving

Willingness to learn

Education

GCSEs 4+ in any subject

GCSE Maths and English 3+

No higher qualification in similar subject

Tools

Windows

Microsoft 365

Basic networking

Job description

Nviron is offering an apprenticeship that kicks off a career in IT support. You’ll be the first contact for customers, diagnose issues, and fix what you can on the spot. The role emphasizes learning, reliability, and clear communication under pressure.

As you progress, you’ll own incidents from start to finish, work with monitoring tools, and uphold SLA commitments with a customer-first mindset. This entry point leads toward second-line engineering opportunities.