Support Apprentice

Next2IT Ltd; Stafford; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

Next2IT Ltd is offering a genuine first step into IT with an apprenticeship on the service desk. You'll learn hands-on: triaging tickets, setting up laptops and accounts, and supporting real users at real businesses. No experience required; we value curiosity, reliability and how you treat people, and we'll teach you the technology.

As an apprentice, you will study toward your qualification with dedicated time each week while gaining exposure to senior engineers and real-world IT tasks.

Qualifications

• No experience is required; curiosity and reliability matter.
• Commitment to studying towards apprenticeship qualification with dedicated time each week.
• Ability to greet users and communicate professionally.

Responsibilities

• Answer and triage service desk calls and tickets with a friendly, professional manner
• Build and configure laptops, desktops and mobile devices for client onboarding
• Administer user accounts, mailboxes and permissions under supervision
• Document fixes and keep client records accurate
• Study towards your apprenticeship qualification with dedicated time each week

Skills

Curiosity

Reliability

People skills

Job description

This is a genuine first step into IT, not a tea-making exercise. You'll join our service desk as an apprentice, working towards a recognised IT qualification while learning the trade hands‑on: triaging tickets, setting up laptops and accounts, helping real users at real businesses, and shadowing senior engineers on the interesting stuff. No experience is required. We care about curiosity, reliability and how you treat people; we'll teach you the technology. Plenty of our industry's best engineers started exactly here.

Responsibilities

• Answer and triage service desk calls and tickets with a friendly, professional manner
• Build and configure laptops, desktops and mobile devices for client onboarding
• Administer user accounts, mailboxes and permissions under supervision
• Document fixes and keep client records accurate
• Study towards your apprenticeship qualification with dedicated time each week