IT First-Line Support Analyst - Immediate Start

Tate; Cardington; On-site; GBP 32,000 - 36,000; Full time

Job summary

Tate is looking for an IT First Line Support Analyst to join the Service Delivery team in Bedford. This office-based role provides initial IT assistance to colleagues, with logging, diagnosing and resolving incidents, and escalating complex issues as needed.

The ideal candidate has IT support experience or a recent IT qualification, strong troubleshooting, and excellent communication skills. Immediate start and a busy, supportive environment offer a solid step in IT career development.

Qualifications

• Experience in IT Support, Helpdesk or Customer Service.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication.
• Knowledge of Windows operating systems and Microsoft applications.
• Experience using ticketing systems and remote support tools.
• Customer-focused with ability to prioritise workload.

Responsibilities

• Provide first-line technical support via phone, email and service desk systems.
• Troubleshoot hardware, software and connectivity issues.
• Log and manage incidents and service requests accurately.
• Escalate complex issues to appropriate support teams.
• Set up and maintain user accounts and access permissions.
• Support desktops, laptops, mobiles and tablets.
• Assist with hardware deployment and software installations.
• Keep users updated on progress and resolutions.
• Contribute to knowledge base documentation and process improvements.

Skills

IT support experience

Troubleshooting

Communication skills

Windows OS & MS apps

Ticketing systems

Remote support tools

Education

IT qualification

Job description

Tate is looking for an IT First Line Support Analyst to join the Service Delivery team in Bedford. This office-based role provides initial IT assistance to colleagues, with logging, diagnosing and resolving incidents, and escalating complex issues as needed.

The ideal candidate has IT support experience or a recent IT qualification, strong troubleshooting, and excellent communication skills. Immediate start and a busy, supportive environment offer a solid step in IT career development.