IT Helpdesk Analyst — Immediate Start (Office-Based)

Tate; Bedford; On-site; GBP 18,000 - 26,000; Part time

Job summary

Tate in Bedford is seeking an IT First Line Support Analyst to join a busy Service Delivery team. This temporary, immediate-start role provides first-line IT assistance to colleagues across the business, handling logging, diagnosing and resolving incidents on day one.

You will troubleshoot hardware and software issues, support desktops and mobile devices, and escalate more complex cases to specialists when needed.

Qualifications

• Experience in IT support, helpdesk or customer service.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication.
• Knowledge of Windows OS, mobile devices and Microsoft apps.
• Experience with ticketing systems and remote support tools.
• Customer-focused with ability to stay calm under pressure.
• It qualification or relevant studies preferred.

Responsibilities

• Provide first-line IT support via phone, email and service desk.
• Troubleshoot hardware, software and connectivity issues.
• Log and manage incidents and service requests.
• Escalate complex issues to specialist teams.
• Set up user accounts and access permissions.
• Assist with hardware deployment and software installations.
• Keep users updated on progress and resolutions.
• Contribute to knowledge base and process improvements.

Skills

Troubleshooting

Problem-solving

Communication

Windows OS

Mobile devices

Ticketing systems

Remote support

Education

IT qualification

Tools

Ticketing systems

Remote support tools

Remote desktop

Job description

Tate in Bedford is seeking an IT First Line Support Analyst to join a busy Service Delivery team. This temporary, immediate-start role provides first-line IT assistance to colleagues across the business, handling logging, diagnosing and resolving incidents on day one.

You will troubleshoot hardware and software issues, support desktops and mobile devices, and escalate more complex cases to specialists when needed.