IT 1st Line Helpdesk - Grow Your Tech Career

Cast UK Limited; Reading; On-site; GBP 27,000 - 30,000; Full time

Job summary

Theale-based IT 1st Line Support role with Cast UK Limited is seeking a candidate to be the first point of contact for IT support, handling incidents and requests across hardware, software and networks. The role includes travel to supported sites and monthly divisional visits.

Requirements include 1+ year in a corporate 1st line IT environment, strong customer service, and experience with Microsoft 365, AD, SharePoint and Exchange. Driving licence is essential.

Qualifications

• At least 1 year of experience in a corporate 1st line IT support environment.
• Strong communication, organisation and customer service skills.
• Proactive attitude with the ability to take ownership and work independently.
• Experience installing, configuring, deploying and troubleshooting IT hardware, software and networks.
• Experience supporting Microsoft 365, Active Directory, SharePoint and Exchange.
• Experience supporting Android and iOS devices.
• Experience using a service desk/ticketing system.
• Knowledge of Active Directory, DNS, DHCP, virtualization and business networking.
• Understanding of IT security principles, including firewalls, antivirus, web filtering and data protection.
• Knowledge of networking technologies including switches, routers, wireless access points, LAN/WAN, TCP/IP, VLANs, VPNs, SSL and IPSec.
• A full UK driving licence.

Responsibilities

• Act as the primary contact for IT support requests via telephone, email and face-to-face.
• Logging, managing and resolving incidents and service requests through the ticketing system.
• Providing first-line support across hardware, software, applications, networks and user access.
• Assisting with new starters, leavers and access changes.
• Configuring and supporting laptops, mobile devices, tablets, printers and other IT equipment.
• Providing remote desktop support, including troubleshooting, software installation and basic remediation.
• Carrying out routine system and network checks to identify potential issues.
• Diagnosing and resolving hardware, software and network faults.
• Working with third-party suppliers and internal IT teams to escape and resolve more complex issues.
• Supporting VIP users where required.
• Assisting with IT equipment, software and user moves or changes.
• Supporting colleagues with network maintenance and upgrades, including switches, routers, servers and cabling.
• Creating and maintaining knowledge base articles and standard operating procedures.
• Working to agreed service levels and recognised IT service management practices.
• Travelling periodically to other company sites to provide hands-on IT support.

Skills

Customer service

Communication

Organisation

Proactive

Independent work

IT hardware

IT software

Networking

Microsoft 365

Active Directory

SharePoint

Exchange

Android devices

iOS devices

Service desk

DNS

DHCP

Virtualisation

Networking basics

Security principles

Driving licence

Tools

Microsoft 365

Active Directory

SharePoint

Exchange

DNS

DHCP

Virtualisation

VPNs

SSL

IPSec

Job description

Theale-based IT 1st Line Support role with Cast UK Limited is seeking a candidate to be the first point of contact for IT support, handling incidents and requests across hardware, software and networks. The role includes travel to supported sites and monthly divisional visits.

Requirements include 1+ year in a corporate 1st line IT environment, strong customer service, and experience with Microsoft 365, AD, SharePoint and Exchange. Driving licence is essential.