First-Line IT Helpdesk Pro - Immediate Start

Tate Milton Keynes; Bedford; On-site; GBP 31,000 - 36,000; Full time

Job summary

Tate is seeking an IT First Line Support Analyst to join a busy Service Delivery team in Bedford. The role provides essential first-line IT support to colleagues, resolving incidents or escalating to specialists as needed.

Immediate start available for a temporary assignment. Ideal candidates have prior IT support experience or recent IT qualifications, with strong troubleshooting, communication, and familiarity with Windows, Microsoft apps, and ticketing systems.

Qualifications

• Experience in IT Support, Helpdesk or Customer Service environment.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Provide first-line technical support via phone, email and service desk systems.
• Troubleshoot hardware, software and connectivity issues.
• Log and manage incidents and service requests accurately.
• Escalate complex issues to appropriate support teams.
• Set up and maintain user accounts and access permissions.
• Support desktops, laptops, mobile phones and tablets.
• Assist with hardware deployment and software installations.
• Keep users updated on progress and resolutions.
• Contribute to knowledge base documentation and process improvements.

Skills

IT Support

Helpdesk

Troubleshooting

Communication

Windows OS

Microsoft Apps

Ticketing Systems

Remote Support

Education

IT qualification

Tools

Service Desk Tools

Job description

Tate is seeking an IT First Line Support Analyst to join a busy Service Delivery team in Bedford. The role provides essential first-line IT support to colleagues, resolving incidents or escalating to specialists as needed.

Immediate start available for a temporary assignment. Ideal candidates have prior IT support experience or recent IT qualifications, with strong troubleshooting, communication, and familiarity with Windows, Microsoft apps, and ticketing systems.