It First Line Support

Tate; Bedford; On-site; GBP 18,000 - 26,000; Part time

Job summary

Tate in Bedford is seeking an IT First Line Support Analyst to join a busy Service Delivery team. This temporary, immediate-start role provides first-line IT assistance to colleagues across the business, handling logging, diagnosing and resolving incidents on day one.

You will troubleshoot hardware and software issues, support desktops and mobile devices, and escalate more complex cases to specialists when needed.

Qualifications

• Experience in IT support, helpdesk or customer service.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication.
• Knowledge of Windows OS, mobile devices and Microsoft apps.
• Experience with ticketing systems and remote support tools.
• Customer-focused with ability to stay calm under pressure.
• It qualification or relevant studies preferred.

Responsibilities

• Provide first-line IT support via phone, email and service desk.
• Troubleshoot hardware, software and connectivity issues.
• Log and manage incidents and service requests.
• Escalate complex issues to specialist teams.
• Set up user accounts and access permissions.
• Assist with hardware deployment and software installations.
• Keep users updated on progress and resolutions.
• Contribute to knowledge base and process improvements.

Skills

Troubleshooting

Problem-solving

Communication

Windows OS

Mobile devices

Ticketing systems

Remote support

Education

IT qualification

Tools

Ticketing systems

Remote support tools

Remote desktop

Job description

IT First Line Support Analyst

Location: Bedford (Office Based)
Pay Rate: 16.00 per hour
Contract: Temporary
Start Date: Immediate Start Available
Hours: Full Time

Are you passionate about technology and helping people solve problems? We're looking for an IT First Line Support Analyst to join a busy Service Delivery team, providing technical support to colleagues across the business.

This is an excellent opportunity for someone with previous IT support experience or a recent IT qualification who is looking to develop their career in IT within a supportive and fast-paced environment. This is a temporary assignment with an immediate start, making it ideal for someone who is available straight away.

The Role

As the first point of contact for IT support, you'll help resolve a wide range of technical issues and ensure users receive an excellent support experience. You'll be responsible for logging, diagnosing and resolving incidents, as well as escalating more complex issues to specialist teams when required.

Key Responsibilities

• Provide first-line technical support via phone, email and service desk systems
• Troubleshoot hardware, software and connectivity issues
• Log and manage incidents and service requests accurately
• Escalate complex issues to appropriate support teams
• Set up and maintain user accounts and access permissions
• Support desktops, laptops, mobile phones and tablets
• Assist with hardware deployment and software installations
• Keep users updated on progress and resolutions
• Contribute to knowledge base documentation and process improvements

About You

We're looking for someone who has:

• Previous experience in an IT Support, Helpdesk or Customer Service environment
• Strong troubleshooting and problem-solving skills
• Excellent communication skills, both written and verbal
• Knowledge of Windows operating systems, mobile devices and Microsoft applications
• Experience using ticketing systems and remote support tools
• A customer-focused approach with a genuine desire to help others
• The ability to prioritise workloads and remain calm under pressure
• An IT qualification or relevant studies would be advantageous

Why Apply?

• 16.00 per hour
• Immediate start available
• Opportunity to develop your IT career
• Exposure to a wide range of technologies and business systems
• Supportive team environment with ongoing learning opportunities
• Involvement in both day-to-day support and project work

Please note: This is a fully office-based role in Bedford and is not suitable for remote or hybrid working.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.