IT Field Support Engineer - Onsite Travel to Multiple Sites

Xcede; Carmarthen, Worcester; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Hotel accommodation provided

Job summary

Xcede is seeking an Onsite IT Field Support Engineer to support a specialist customer across multiple locations. You’ll be based at Carmarthen or Worcester for 3–5 days per week, with travel to other sites for project work and support cover.

You will work with Windows 10/11, Windows Server, networking and basic hardware, performing BAU tasks, server maintenance, and documentation. The role includes hotel accommodation where needed and a 12-month FTC with SC clearance preferred.

Qualifications

• Basic to intermediate IT knowledge and willingness to learn in non-standard environments.
• Experience in IT support, field services or service desk is desirable.
• Solid understanding of Windows OS, Windows Server and Networking.

Responsibilities

• Travel to other sites to assist with project work, leave cover and support needs.
• Deliver support across Windows 10/11, troubleshooting and event log analysis.
• Provide software and limited hardware support, including fault finding.
• Manage Microsoft Server OS tasks: joiners, leavers, DHCP, DNS, ADDS and VAMT.
• Archive data to tape via tape library systems and perform BAU tasks.
• Carry out office moves, hardware installs and basic server maintenance.
• Update records and ticketing systems; follow SOPs and create process docs.

Skills

Windows OS

Windows Server

Networking

Break/Fix

Ticket management

Tools

DHCP

DNS

ADDS

Tape library

Job description

Xcede is seeking an Onsite IT Field Support Engineer to support a specialist customer across multiple locations. You’ll be based at Carmarthen or Worcester for 3–5 days per week, with travel to other sites for project work and support cover.

You will work with Windows 10/11, Windows Server, networking and basic hardware, performing BAU tasks, server maintenance, and documentation. The role includes hotel accommodation where needed and a 12-month FTC with SC clearance preferred.