IT Field Engineer

Context Recruitment Limited; Amersham; Hybrid; GBP 34,000 - 52,000; Full time

Job summary

Context Recruitment Limited is seeking a Field Engineer in the Buckinghamshire Amersham area, offered on a hybrid basis with a mix of remote service desk support and on-site field engineering across the region.

The role focuses on troubleshooting Windows devices, supporting Microsoft 365 and core infrastructure, and providing hands-on field engineering with travel to customer sites. A driving licence and willingness to travel are required, with travel expenses covered.

Responsibilities

• Providing 2nd Line technical support via the service desk
• Troubleshooting hardware, software and end-user issues
• Building, configuring and deploying laptops and desktops
• Diagnosing and resolving device failures and hardware faults
• Carrying out on-site support visits and technical call-outs
• Supporting Microsoft 365 environments and core infrastructure technologies
• Delivering a high level of customer service to both technical and non-technical users
• Assisting with proactive maintenance and customer IT improvements
• Escalating more complex issues where appropriate and working collaboratively with wider technical teams

Job description

Buckinghamshire (Amersham area)

Hybrid & Field-Based

Our client, a growing Managed Services Provider (MSP), is looking to recruit a Field Engineer to support a diverse customer base across Buckinghamshire and the surrounding areas.

This is an excellent opportunity for a hands-on IT professional who enjoys a mix of remote support and on-site customer engagement. Initially, the role will be split between 2nd Line Service Desk support and field-based engineering work, with the expectation that the position will become increasingly customer-site focused as the organisation continues to expand its presence across the region.

Working as part of a busy MSP support team, you will provide a combination of remote and on-site technical support to customers across Buckinghamshire, including Aylesbury, Thame, Milton Keynes and surrounding areas, initially for two days a week and London the remaining 3 days. The balance of work in London is expected to fall over time.

Travel expenses are covered.

Key responsibilities:

• Providing 2nd Line technical support via the service desk
• Troubleshooting hardware, software and end-user issues
• Building, configuring and deploying laptops and desktops
• Diagnosing and resolving device failures and hardware faults
• Carrying out on-site support visits and technical call-outs
• Supporting Microsoft 365 environments and core infrastructure technologies
• Delivering a high level of customer service to both technical and non-technical users
• Assisting with proactive maintenance and customer IT improvements
• Escalating more complex issues where appropriate and working collaboratively with wider technical teams

Experience required:

• Previous experience within a Managed Services Provider (MSP) environment
• Strong 2nd Line Support experience
• Experience troubleshooting Windows desktop and laptop issues
• Knowledge of Microsoft 365 and Active Directory
• Experience with Azure and cloud technologies
• Experience setting up, rebuilding and supporting end-user devices
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP
• Excellent customer-facing and communication skills
• Ability to work independently and manage field-based responsibilities
• Full UK driving licence and willingness to travel to customer sites

Buckinghamshire (Amersham area)

Hybrid & Field-Based