Information Technology Field Engineer

Identify Solutions; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Identify Solutions is seeking an IT Field Engineer to support a portfolio of professional services clients across Central London. You will spend Monday to Thursday onsite across client sites, solving technical issues and building trusted relationships, with Fridays from home to manage tickets.

This role suits an experienced Field Engineer or a strong 2nd Line Engineer stepping into a more independent, client-facing position.

Qualifications

• Strong 2nd Line IT support experience.
• Good Microsoft 365 and Windows knowledge.
• Experience with Intune, Azure/Entra and networking.
• MSP, Field Engineer or client-facing IT support experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Confidence working independently with customers.

Responsibilities

• Support a portfolio of professional services clients across Central London.
• Travel to client sites Monday to Thursday.
• Be a trusted point of contact for IT on client sites.
• Resolve technical issues and manage tickets while on site.
• Friday work-from-home to manage tickets and catch up.

Skills

2nd line IT support

Microsoft 365 knowledge

Windows knowledge

Intune experience

Azure/Entra

Networking

customer-facing

troubleshooting

communication skills

independent working

Tools

Intune

Azure/Entra

Microsoft 365

Networking

Job description

Some IT support roles are all about tickets. This one is about technology, people and becoming someone your clients genuinely trust.

We're partnering with a growing technology consultancy looking for an IT Field Engineer to support a portfolio of professional services clients across Central London.

You'll spend Monday to Thursday working across client sites, solving technical issues, building relationships and becoming a trusted point of contact for IT. Fridays are worked from home, giving you dedicated time to manage tickets and catch up away from client sites.

This could suit an existing Field Engineer or a strong 2nd Line Engineer looking to take the next step into a more independent, client-facing role.

You'll be working across Microsoft 365, Windows, Intune, Azure/Entra and networking environments. Technical ability is important, but so is how you work with people. You'll need to communicate confidently, think on your feet and give customers confidence that their issue is in safe hands.

You'll likely have:

• Strong 2nd Line IT support experience
• Good Microsoft 365 and Windows knowledge
• Experience with Intune, Azure/Entra and networking
• MSP, Field Engineer or client-facing IT support experience
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Confidence working independently with customers
• Microsoft certifications would be desirable, but aren't essential

If you're technically strong, good with people and ready to move beyond purely desk-based support, this could be a great next step.