24/7 Support Engineer

Intec Select Ltd; Sittingbourne; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid work policy

Training & certifications

Job summary

Intec Select Ltd is seeking a 24-7 Support Engineer to join a UK-based IT services team. The role offers hybrid working with day shifts and progression into Infrastructure/Cloud projects, including ongoing training and certifications.

The successful candidate will handle 2nd/3rd line support, focusing on Microsoft 365, AD, Exchange and networking, with exposure to MSP or consultancy environments. A future path into cloud/infrastructure projects is highlighted.

Qualifications

• Minimum of two years in a 2nd/3rd line support role.
• Experience in fast-paced environments, MSP/Consultancy or Enterprise clients preferred.
• Proficient with Microsoft technologies (365, Exchange, AD).
• Experience with virtualization, networking, and cloud platforms.

Responsibilities

• Resolve escalated technical issues across infrastructure, cloud, networking and applications.
• Diagnose, troubleshoot, and implement configuration changes across customer environments.
• Manage incidents in line with SLAs and KPIs.
• Communicate clearly with customers and manage expectations.
• Maintain ticketing, documentation and knowledge base articles.
• Identify recurring issues and contribute to service improvements.
• Support projects with senior engineers and solutions teams.
• Participate in disaster recovery, business continuity and security activities.

Skills

2nd/3rd line support

Microsoft 365

Active Directory

Exchange

Networking

VPNs

Windows servers

Education

IT certifications (MS/CCNA/CompTIA)

Tools

Hyper-V

VMware

Citrix

Azure

AWS

Google Cloud

Job description

24-7 Support Engineer

Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring 24/7 support engineer to join a team of engineers operating day & night shifts. The role offers working from home / hybrid policy for day shifts and you would have an opportunity in the future to progress into Infrastructure/Cloud project teams.

The chosen candidate must have strong capabilities in 2nd line support with exposure to Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment.

They are offering a basic salary up to £45,000 to be based in Kent, on a hybrid basis + benefits.

Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.

Core responsibilities:

• Resolve escalated technical issues across infrastructure, cloud, networking, and applications


• Diagnose, troubleshoot, and implement configuration changes across customer environments


• Manage incidents in line with SLAs, KPIs, and best practice


• Communicate clearly with customers, managing expectations and providing updates


• Maintain accurate ticketing, documentation, and knowledge base articles


• Identify recurring issues and contribute to service and process improvements


• Support projects alongside senior engineers and solutions teams


• Participate in disaster recovery, business continuity, and security activities


• Work with vendors and third parties on escalations and advanced fixes

Key technical experience:

• Minimum of two years' experience within a 2nd / 3rd Line Support position


• Experience of working within a fast-paced environment, MSP/Consultancy or Enterprise client.


• Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)


• Virtualisation (Hyper-V, VMware, Citrix)


• Cloud platforms (Azure, AWS, Google Cloud)


• Networking (LAN/WAN, firewalls, VPNs, routing & switching)


• Hardware, backup, cybersecurity, monitoring, and automation tools


• Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus


• Must have able to drive, with access to vehicle.


• Two stage interview process, one f2f.