IT Field Engineer

Rise Technical Recruitment Ltd; Greater London; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

All travel expenses paid

Pension

Private healthcare

Life assurance

23 days holiday (rising to 35)

Job summary

Rise Technical Recruitment Ltd is hiring an IT Field Engineer / Deskside Support Engineer to cover London, Home Counties and surrounding areas. This field-based role combines on-site and occasional remote support for a variety of clients.

You will troubleshoot hardware, software, networking and Microsoft 365 issues, manage AD/Intune/Autopilot and endpoint devices, perform deployments, upgrades and audits. A 3-5 year track record in customer-facing IT support is expected.

Qualifications

• 3-5 years' experience in a customer-facing IT support role.
• Experience within an MSP environment desirable.
• Strong Microsoft 365, Intune, Active Directory, and Windows support skills.
• Knowledge of networking, mobile device management, and endpoint security.

Responsibilities

• Provide onsite and remote IT support to a range of clients across London and the Home Counties.
• Troubleshoot hardware, software, networking, and Microsoft 365 issues.
• Manage Active Directory, Intune, Autopilot, and endpoint devices.
• Perform hardware repairs, deployments, upgrades, and audits.
• Maintain documentation, tickets, and IT asset records.
• Support proactive monitoring, backup testing, and service improvements.

Skills

Customer-facing experience

Tools

Microsoft 365

Intune

Active Directory

Windows

Networking

Autopilot

Job description

IT Field Engineer / Deskside Support Engineer
London, Home Counties & Surrounding Areas (Field Based)
£40,000 - £48,000 + All Travel Expenses Paid (Including Office Commute) + Pension + Private Healthcare + Life Assurance + 23 Days Holiday (Rising to 35 Days with Service)
Are you an experienced IT Support Engineer looking for a varied, customer-facing field role where you can work with a wide range of technologies, support growing businesses, and join a well-established MSP that invests in both its people and long-term development?
This is an excellent opportunity to join a growing managed services provider with a strong reputation for delivering high-quality IT solutions to a diverse client base. The business continues to expand and is looking for a motivated engineer who enjoys working directly with customers and taking ownership of technical challenges.
In this role, you will provide both onsite and remote support across multiple client environments, troubleshooting hardware, software, networking, and Microsoft 365-related issues. You will also assist with device deployments, endpoint management, user administration, documentation, and proactive maintenance activities.
The ideal candidate will have experience in a deskside, field, or onsite support position, ideally within an MSP environment. You will possess excellent communication skills, a proactive attitude, and strong technical knowledge across Microsoft technologies, endpoint management, and networking.

The Role:

• Provide onsite and remote IT support to a range of clients across London and the Home Counties
• Troubleshoot hardware, software, networking, and Microsoft 365 issues
• Manage Active Directory, Intune, Autopilot, and endpoint devices
• Perform hardware repairs, deployments, upgrades, and audits
• Maintain documentation, tickets, and IT asset records
• Support proactive monitoring, backup testing, and service improvements

The Person:

• 3-5 years' experience in a customer-facing IT support role
• Experience within an MSP environment desirable
• Strong Microsoft 365, Intune, Active Directory, and Windows support skills
• Knowledge of networking, mobile device management, and endpoint security
• Full UK driving licence
• Excellent communication and documentation skills

Reference Number: BBBH281306

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.