IT Engineer - Cloud, Security & 1st‑Line Support

TieTalent; Worksop; On-site; GBP 23,850 - 29,150; Full time

Benefits offered by this job

Competitive salary

Excellent working environment

Progression opportunities

Westfield health

Job summary

A leading organisation is seeking an enthusiastic IT Engineer in Worksop to be the first point of contact for IT support for office and remote users. The role includes managing technical support, troubleshooting issues, and maintaining network infrastructure. Candidates should have strong communication skills and a solid understanding of IT applications, mainly in Office 365 and Azure environments. This position offers a competitive salary and excellent working environment with progression opportunities.

Qualifications

• Self-starter capable of managing IT issues through the lifecycle.
• Strong verbal and written communication skills.
• Analytical approach with ability to identify trends and solutions.
• Solid understanding of IT tools and applications relevant to the role.
• Awareness of compliance standards such as ISO 27001.

Responsibilities

• Manage technical support queues ensuring compliance with SLA.
• Troubleshoot and resolve hardware and software issues.
• Act as liaison with third parties for operational issues.
• Administer endpoint management and virtual assets.
• Monitor system health and conduct incident analysis.

Skills

Technical support management

Troubleshooting and diagnosis

Communication skills

Analytical mindset

Knowledge of ITIL frameworks

Office 365 applications

Azure Active Directory

Networking principles

Tools

Amazon Connect

SharePoint

Azure

Cisco infrastructure tools

Job description

A leading organisation is seeking an enthusiastic IT Engineer in Worksop to be the first point of contact for IT support for office and remote users. The role includes managing technical support, troubleshooting issues, and maintaining network infrastructure. Candidates should have strong communication skills and a solid understanding of IT applications, mainly in Office 365 and Azure environments. This position offers a competitive salary and excellent working environment with progression opportunities.