1st Line IT Support Engineer - Hybrid, Training & Benefits

Razorblue Group; Salford; Hybrid; GBP 23,850 - 29,150; Full time

Benefits offered by this job

25 days holidays + public holidays

Your birthday off

£2000 Referral Scheme Bonus

Fully funded training and accreditations

Life insurance

Private Health Insurance with Vitality Health

Job summary

A technology company in Salford is seeking an experienced 1st Line Support Engineer. Responsibilities include providing technical support for networks and cloud services, troubleshooting issues, and assisting clients with account management. The ideal candidate will have strong communication skills and experience with Microsoft Active Directory and Office 365. This role offers a competitive salary, hybrid working, and extensive benefits to support employee development.

Qualifications

• Experience with active directory and Exchange administrative skills.
• Fluent English to explain complex technical issues clearly.
• Understanding of network troubleshooting including ping and traceroute.

Responsibilities

• Provide 1st line technical support to clients.
• Troubleshoot and fix technical faults and issues.
• Assist with user rights and passwords.

Skills

Strong communication and relationship-building skills

Administering Microsoft Active Directory

Competent with Windows desktop & application support

Basic network troubleshooting

Education

CompTIA, Relevant Apprenticeship or higher education

Degree or degree equivalent qualifications

Tools

Microsoft Active Directory

Exchange Server

Office 365

Microsoft Azure AD Sync

Job description

A technology company in Salford is seeking an experienced 1st Line Support Engineer. Responsibilities include providing technical support for networks and cloud services, troubleshooting issues, and assisting clients with account management. The ideal candidate will have strong communication skills and experience with Microsoft Active Directory and Office 365. This role offers a competitive salary, hybrid working, and extensive benefits to support employee development.