IT Engineer

TieTalent; Worksop; On-site; GBP 23,850 - 29,150; Full time

Benefits offered by this job

Competitive salary

Excellent working environment

Progression opportunities

Westfield health

Job summary

A leading organisation is seeking an enthusiastic IT Engineer in Worksop to be the first point of contact for IT support for office and remote users. The role includes managing technical support, troubleshooting issues, and maintaining network infrastructure. Candidates should have strong communication skills and a solid understanding of IT applications, mainly in Office 365 and Azure environments. This position offers a competitive salary and excellent working environment with progression opportunities.

Qualifications

• Self-starter capable of managing IT issues through the lifecycle.
• Strong verbal and written communication skills.
• Analytical approach with ability to identify trends and solutions.
• Solid understanding of IT tools and applications relevant to the role.
• Awareness of compliance standards such as ISO 27001.

Responsibilities

• Manage technical support queues ensuring compliance with SLA.
• Troubleshoot and resolve hardware and software issues.
• Act as liaison with third parties for operational issues.
• Administer endpoint management and virtual assets.
• Monitor system health and conduct incident analysis.

Skills

Technical support management

Troubleshooting and diagnosis

Communication skills

Analytical mindset

Knowledge of ITIL frameworks

Office 365 applications

Azure Active Directory

Networking principles

Tools

Amazon Connect

SharePoint

Azure

Cisco infrastructure tools

Job description

Overview

IT Engineer – Worksop – £26,500. A leading organisation is seeking an enthusiastic IT Engineer to join their growing team. This is a fantastic opportunity to join a successful and expanding business, acting as the first point of contact for IT support across office and remote users. You’ll gain hands-on experience with platforms like Amazon Connect, SharePoint, and Azure, with full training and mentoring provided.

Benefits

• Competitive salary
• Excellent working environment
• Progression opportunities
• Westfield health

Responsibilities

• Manage technical support queues from triage through to resolution, ensuring compliance with SLA response and resolution times.
• Troubleshoot, diagnose, and resolve hardware, software, and system-related issues.
• Act as a key liaison with third parties and government systems to escalate and resolve operational IT issues.
• Oversee endpoint management, including policy enforcement, configuration, application deployment, and Windows OOBE imaging.
• Administer virtual endpoints and assets within a cloud-hosted infrastructure.
• Perform patching and vulnerability management across operating systems, firmware, networks, and business-critical applications.
• Support staff onboarding and offboarding processes, ensuring smooth IT access setup and deactivation.
• Manage licensing, user accounts, and group permissions within Microsoft 365.
• Proactively monitor system health, conduct Level 1-3 incident analysis, and escalate identified cyber security risks.
• Participate in incident management activities, including major incident response calls, adhering to ITIL support practices.
• Maintain and enhance network infrastructure, ensuring optimal performance and security.
• Identify and implement automation opportunities to improve IT processes and end-user experience.
• Ensure compliance with IT security policies, ISO 27001 standards, and cyber insurance obligations.

Qualifications

• A self-starter with the ability to manage issues through the full lifecycle from triage to resolution.
• Strong verbal and written communication skills, with a proactive approach to user support.
• Analytical mindset with the ability to identify trends, recurring problems, and provide effective solutions.
• Solid understanding of Office 365 applications, Azure Active Directory, and Intune administration.
• Knowledge of Cisco infrastructure tools and fundamental networking principles.
• Awareness of ITIL support frameworks and cloud computing environments.
• Knowledge of ISO 27001 Information Security standards or equivalent frameworks is beneficial.

If you are interested in this IT Engineer opportunity, please click 'apply now.'