1st Line IT Support Engineer — Path to 2nd Line

Don-Bur; Stoke-on-Trent; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Ongoing training and professional development

Exposure to a wide range of technologies

Opportunities for career progression

Job summary

A technology solutions provider in Stoke-on-Trent is seeking a motivated 1st Line IT Support Engineer to join their internal IT team. This hands-on role involves providing front-line IT support, resolving technical issues, and supporting business systems across multiple sites. The ideal candidate will have prior experience in IT support and strong communication skills. A competitive salary between £27,000 and £30,000 is offered based on experience, alongside ongoing training and development opportunities.

Qualifications

• Previous experience in a 1st Line IT Support role.
• Experience with Windows 11 and Microsoft 365.
• Basic networking knowledge (DNS, DHCP, IP addressing).

Responsibilities

• Provide 1st line IT support via phone, email and service desk.
• Diagnose and resolve hardware and software issues.
• Log, manage and update support tickets.

Skills

Customer service skills

Communication skills

Troubleshooting skills

Basic networking knowledge

Tools

Windows 11

Microsoft 365

Job description

A technology solutions provider in Stoke-on-Trent is seeking a motivated 1st Line IT Support Engineer to join their internal IT team. This hands-on role involves providing front-line IT support, resolving technical issues, and supporting business systems across multiple sites. The ideal candidate will have prior experience in IT support and strong communication skills. A competitive salary between £27,000 and £30,000 is offered based on experience, alongside ongoing training and development opportunities.