Onsite Workplace IT Support Engineer

CDW UK; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading IT solutions provider in Manchester seeks an entry-level Workplace Infrastructure Support Engineer to deliver exceptional support while managing a high volume of incidents and requests. The ideal candidate displays a proactive mindset, offers excellent customer service, and has experience with Microsoft Office 365. Join a dynamic team where technology empowers people to achieve great things.

Qualifications

• Experience in IT support environment preferred.
• Strong communication skills to interact with users.
• Ability to document fixes and develop internal knowledgebase.

Responsibilities

• Provide local onsite support for co-workers.
• Manage EUC support environment and services.
• Ensure ticket updates adhere to ITSM best practices.

Skills

Microsoft Office 365 support

Remote support experience

Support experience of Windows 10/11

Desktop Encryption (BitLocker)

JAMF & MacOS

Education

ITIL v3/4 Foundation

CompTIA accreditation

Microsoft accreditation

Tools

ServiceNow

Microsoft SCCM

Windows PowerShell

Job description

A leading IT solutions provider in Manchester seeks an entry-level Workplace Infrastructure Support Engineer to deliver exceptional support while managing a high volume of incidents and requests. The ideal candidate displays a proactive mindset, offers excellent customer service, and has experience with Microsoft Office 365. Join a dynamic team where technology empowers people to achieve great things.