IT Infrastructure Support Engineer

TavasTechs; Leicester, Rugby; On-site; GBP 30,000 - 40,000; Full time

Job summary

IT Infrastructure Support Engineer role at TavasTechs in the Midlands. Based on site in Leicester and Rugby, the role covers 1st/2nd line support, maintaining IT infrastructure, and ensuring critical systems are available and secure across multiple sites.

You will work with Microsoft 365, Windows Server, AD, networking, backups and SQL Server management, with occasional out-of-hours support and travel between sites. Full UK driving licence and own vehicle required.

Qualifications

• Proven experience in IT/Infrastructure support roles.
• Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory.
• Experience with Windows Server environments.
• Good networking fundamentals and switch troubleshooting.
• Experience with SQL Server backups/maintenance.
• Backup and recovery technologies experience.
• Google Workspace administration is a plus.
• Experience with IT service management or ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently within a team.

Responsibilities

• Provide 1st and 2nd line IT support across multiple sites.
• Troubleshoot hardware, software, networking and telephony issues.
• Support and administer Microsoft 365 and Google Workspace.
• Manage user accounts, permissions and AD access.
• Support Windows Server environments and system maintenance.
• Assist with SQL Server administration, backups and monitoring.
• Support backup/recovery solutions and DR testing.
• Assist with network infrastructure and troubleshooting.
• Coordinate with third-party vendors and suppliers.
• Test and deploy hardware/software upgrades.
• Contribute to IT security initiatives and asset records.
• Participate in business continuity and travel between sites.
• Occasional out-of-hours support on a rota.

Skills

Microsoft 365

Windows 10/11

Active Directory

Networking fundamentals

SQL Server administration

Backup and recovery

Google Workspace

IT service management

Customer service

Independent work

Job description

IT Infrastructure Support Engineer

Salary: 35,000
Job Type: Permanent, Full-time
Location: Leicester & Rugby (On-site)
Driving Licence: Full UK Driving Licence and own vehicle required

About the Company:

Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth.

They are now looking to appoint an IT Infrastructure Support Engineer to join their collaborative IT team, supporting both office and operational environments across their Midlands locations.

The Opportunity:

This is an excellent opportunity for an experienced IT professional with a strong support background and exposure to infrastructure technologies. You will play a key role in supporting business-critical systems, maintaining IT infrastructure and ensuring technology services remain available, secure and reliable across multiple sites.

The successful candidate will combine strong user support skills with hands‑on experience of Microsoft technologies, networking, backups and server administration.

Key Responsibilities:

• Provide 1st and 2nd line support to over 600 users across multiple sites.
• Troubleshoot and resolve hardware, software, networking and telephony issues.
• Support and administer Microsoft 365 and Google Workspace environments.
• Manage user accounts, permissions and access controls within Active Directory and business applications.
• Support Windows Server environments and assist with ongoing system maintenance.
• Assist with SQL Server administration, user management, monitoring and backup activities.
• Support backup and recovery solutions, including performing backup checks, restores and disaster recovery testing.
• Assist with network infrastructure support, including switches, connectivity and network troubleshooting.
• Work closely with third‑party support providers and software vendors.
• Test and deploy new hardware, software and system upgrades.
• Support IT security initiatives, endpoint protection and compliance activities.
• Maintain accurate technical documentation, asset records and support procedures.
• Participate in business continuity and disaster recovery activities.
• Travel between Leicester and Rugby sites as required.
• Participate in occasional out‑of‑hours support on a rota basis.

Your Skills & Experience:

• Previous experience in an IT Support, Infrastructure Support, Technical Support or 1st and 2nd Line Support role.
• Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory.
• Experience supporting Windows Server environments.
• Good understanding of networking fundamentals, including switch configuration and troubleshooting.
• Experience supporting or administering SQL Server, including user management, backups or maintenance activities.
• Experience with backup and recovery technologies such as Veeam, Backup Exec, Datto or similar solutions.
• Exposure to Google Workspace administration would be highly beneficial.
• Experience working with IT service management or ticketing systems.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• Ability to work independently whilst contributing effectively to a wider team.
• Full UK Driving Licence and own vehicle.

What's on Offer:

Join a stable and well‑established organisation offering a long‑term career opportunity within a supportive and collaborative team environment. You'll gain exposure to a broad range of technologies and infrastructure projects, with ongoing training and development opportunities to help you expand your skills across infrastructure, networking, cloud technologies and business‑critical systems.