IT Support Engineer

Spectrum IT Recruitment; South Derbyshire; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

20 days holiday plus bank holidays

Pension

Occasional travel between sites

Job summary

Spectrum IT Recruitment is seeking an IT Support Engineer for a fully onsite role in Winchester with a family‑owned UK home and business moving company. You will support day-to-day technology across Windows, Microsoft 365, networking, servers, telephony, and devices, ensuring systems stay reliable and secure.

Join a busy team handling incidents, deployments, and ongoing maintenance while working across a broad range of technologies.

Qualifications

• 2+ years IT experience with Windows 10/11 and Microsoft 365 Cloud environments or recognised IT certifications.

Responsibilities

• Provide 1st, 2nd and 3rd line IT support to users across the business.
• Troubleshoot hardware, software and connectivity issues across the network.
• Support Microsoft 365, Active Directory, Entra ID and Exchange.
• Manage user accounts, permissions, mail and group policies in a hybrid Microsoft environment.
• Support physical and virtual servers, storage, networking and cloud services.
• Assist with system updates, patching, backups, upgrades and deployments.
• Monitor network and system security, including firewalls, antivirus and endpoint protection.
• Respond to security alerts and investigate incidents.
• Maintain IT asset inventories and technical documentation.

Skills

Windows 10/11

Microsoft 365

Active Directory

Troubleshooting

Tools

Hyper-V

QNAP

NAKIVO

Wasabi

3CX

Knox MDM

Job description

If you're an IT Support Engineer who enjoys solving problems across a varied technical environment and wants a role where no two days are quite the same, this could be a good opportunity to explore.

This is a fully onsite IT Support Engineer position with a large, family-owned UK home and business moving company. You'll support the day-to-day technology that keeps the business running, working across Microsoft 365, Windows environments, networking, servers, telephony, mobile devices and a wide range of hardware and software.

IT Support Engineer

Winchester | £30,000-£40,000 | Fully Onsite

The Role

This is an excellent opportunity to join a busy team where you'll work with a diverse group of people and across many different systems.

You'll provide hands-on IT support across the business, dealing with day-to-day hardware, software and connectivity issues while also helping maintain the wider IT infrastructure.

The role includes:

• Providing 1st, 2nd and 3rd line support to users across the business.
• Troubleshooting hardware, software and connectivity issues.
• Supporting Microsoft 365, Active Directory, Entra ID and Exchange.
• Managing user accounts, permissions, mail and group policies within a hybrid Microsoft environment.
• Supporting physical and virtual servers, storage, networking and cloud services.
• Working with technologies including Hyper-V, QNAP, NAKIVO and Wasabi.
• Supporting VOIP telephony through 3CX and mobile devices through Knox MDM.
• Maintaining printers, copiers, workstations and other IT assets.
• Carrying out system updates, patching, backups, upgrades and deployments.
• Monitoring network and system security, including firewalls, antivirus and endpoint protection.
• Responding to security alerts and investigating incidents.
• Maintaining IT asset inventories and technical documentation.
• Getting involved in the investigation, design, trial and implementation of new technologies that can improve efficiency and performance.

You’ll need to be comfortable working independently, managing competing priorities and working to deadlines. Strong troubleshooting skills, attention to detail and the ability to communicate effectively with people at all levels will be important.

What we're looking for

You’ll need either:

• At least 24 month's IT experience working with Windows 10/11, Windows Server 2022 and Microsoft 365 Cloud environments; or
• Relevant recognised IT certifications.

We're looking for someone organised, flexible and self‑motivated, with the confidence to use their own judgement and expertise when solving problems. The role also suits someone who wants to continue developing their troubleshooting skills while working across a broad range of technologies.

The Package

• Monday to Friday, 8:00am-5:00pm
• Full-time, permanent position following successful probation
• 20 day's holiday plus bank holidays
• Pension available where applicable
• Occasional travel between sites may be required

If you're looking for a hands‑on IT support role where you can work across a broad technical environment and have a direct impact on the people using it, we'd be interested in hearing from you.