IT Service Desk Engineer

Allscreens Nationwide Ltd; West Wick; On-site; GBP 27,000 - 29,000; Full time

Job summary

Priory Learning Trust is seeking an IT Service Desk Engineer (1st line support) to join our central IT team. You will be the first point of contact for end-users, triaging and resolving issues to meet SLA targets while collaborating with onsite engineers and external vendors.

You will gain hands-on experience with IT projects, hardware installations, asset management and user training, visiting sites across the Trust to deliver tailored local support.

Qualifications

• Proven experience analysing and resolving IT issues in an end-user environment.
• Strong customer-first mindset and good communication skills.
• Confidence to investigate unfamiliar equipment and analyse data for solutions.
• Ability to work with teachers, staff and external partners.

Responsibilities

• Serve as the primary contact for end-user IT queries via phone, email, and ITSM.
• Troubleshoot and resolve technical issues to meet SLA targets and first-time fix goals.
• Collaborate with onsite engineers, infrastructure teams and 3rd-party vendors.
• Handle IT projects, hardware installations, asset management, and user training.
• Visit school sites across the trust to provide tailored local support.

Skills

End-user IT support

Customer-focused

Problem solving

Team collaboration

Job description

Contract type: PermanentFTE/Hours: 37 Hours per weekWorking weeks: All Year RoundSalary: PATH 5 £27,275 - £29,071 (actual salary)Location: Central Team, King Alfred School Closing Date: 6th September 2026Proposed Interview Date: 9th September 2026Proposed Start Date: 5th October 2026

Are you a proactive IT professional with a passion for problem-solving and delivering excellent customer service? We are looking for a dynamic IT Service Desk Engineer (1st line support) to join our centralised IT team and support our vibrant network of schools.

What You'll Do

• Serve as the primary point of contact for end-user IT queries via phone, email, and ITSM.
• Triage, troubleshoot, and resolve technical issues to hit SLA targets and aim for first-time fixes.
• Collaborate closely with onsite engineers, infrastructure teams, and 3rd-party vendors.
• Get hands-on with IT projects, hardware installations, asset management, and user training.
• Visit sites across the Trust to build strong relationships and provide tailored local support.

What We're Looking For

• Experience: Proven track record analysing and resolving IT issues in an end-user support environment.
• Mindset: A strong customer-first attitude, great communication skills, and an eager approach to learning new technologies.
• Problem-Solver: Confidence to investigate unfamiliar equipment and analyse data to find smart solutions.
• Team Player: Ability to build solid working relationships with teachers, staff, and external technical partners.

Why Join Us?

You’ll work alongside a supportive team of engineers and managers dedicated to helping you broaden your technical skillset across a wide range of platforms and technologies.

We can offer you:

• Local Government Pension Scheme: You will benefit from generous employer contributions with built in peace of mind, including a tax-free Death in Service lump sum, it ensures that your long term financial well‑being is as robust as your professional legacy.
• Enhanced Sick Pay: enhanced sick pay scheme during illness or unexpected sickness related emergencies, so you can focus on what matters most- your recovery.
• Family Friendly: Enhanced leave packages to support your work-life balance.
• Great team dynamics: Become part of a highly collaborative professional community, working with inspiring senior leaders and colleagues and sharing ideas, resources, and best practice across our family of schools.
• Central partnership support: You will benefit from access to high-quality central services and specialist expertise, providing strategic support to enable you to focus on leading teaching, learning and school improvement.
• Continuous Service: Full recognition of prior service for benefits which protects and enhances employment entitlements including sick pay entitlement, job security and protection of employment rights and access to family friendly leave.
• Exceptional CPD: Dedicated budget and time for your professional development.
• Diversity & Inclusion: A proactive commitment to creating a workspace where diversity is celebrated.

Equal Opportunities

The trust is committed to equal opportunities and encourages applicants from all backgrounds and communities, as we recognise the importance and benefit this has for our pupils.

The Priory Learning Trust is committed to safeguarding and promoting the welfare of children and young people. All roles across the trust have a varying level of responsibility for ensuring safeguarding practice, with some roles holding significant responsibility and involving working with children on a daily basis in regulated activity. Regardless of the level of responsibility and involvement in each role, we expect all staff, visiting professionals and volunteers to share this commitment.

Legal & Compliance

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. Successful candidates will be required to provide a disclosure of any unspent convictions and cautions, as well as any spent convictions or cautions that are not 'protected' (i.e. filtered) under the Amendments to the Exceptions Order 1975 (2013 and 2020). All appointments are subject to a comprehensive pre-employment checking process. This includes an Enhanced DBS check (including a Children's Barred List check), satisfactory references, medical fitness, Right to Work in the UK, and where applicable, a prohibition from teaching/management check. In line with KCSIE guidance, we will also conduct online searches on all shortlisted candidates. Our full Recruitment and Selection policy is available on our website.