IT & Digital Services Coordinator — Hybrid

LLOYD'S REGISTER INTERNATIONAL; Eastbourne; On-site; GBP 26,000 - 28,000; Part time

Benefits offered by this job

27 days holiday

Pension scheme

Cinema discounts

Employee assistance programmes

Training opportunities

Supportive working environment

Cafe/shop discount

Job summary

St Wilfrid's Hospice in Eastbourne is seeking a friendly IT Support & Digital Services Coordinator to join our Workforce, Digital Transformation and IT team. The role focuses on delivering first-line IT support to staff and volunteers, resolving digital queries and enabling smooth hybrid working.

You will manage tickets, assist with password resets, and support Teams/SharePoint; you’ll help users navigate digital tools and collaborate across departments while maintaining a patient-centric

Qualifications

• Experience in IT support, digital support or a customer service environment.
• Good Microsoft 365 skills.
• Excellent communication and interpersonal skills.
• A practical and patient approach to problem solving.
• The ability to explain technology clearly to non-technical users.
• Strong organisational skills and attention to detail.

Responsibilities

• Providing first-line IT and digital support.
• Managing and updating support tickets.
• Assisting with password resets and user accounts.
• Supporting colleagues with Teams, SharePoint and Microsoft 365.
• Helping staff navigate file structures and digital ways of working.
• Supporting meeting room technology, telephony and hybrid working.
• Assisting with IT equipment and new starter set-up.

Skills

IT support

Microsoft 365

Communication

Problem solving

User education

Tools

Microsoft Teams

SharePoint

Telephony

Job description

St Wilfrid's Hospice in Eastbourne is seeking a friendly IT Support & Digital Services Coordinator to join our Workforce, Digital Transformation and IT team. The role focuses on delivering first-line IT support to staff and volunteers, resolving digital queries and enabling smooth hybrid working.

You will manage tickets, assist with password resets, and support Teams/SharePoint; you’ll help users navigate digital tools and collaborate across departments while maintaining a patient-centric