First-Line IT Support Engineer - Digital Operations

East And North Hertfordshire Nhs Trust; Stevenage; On-site; GBP 24,000 - 31,000; Full time

Job summary

East and North Hertfordshire NHS Trust is recruiting for an IT Service Desk role to provide first-line diagnostics, telephone guidance and resolution within agreed policies. You will maintain the assets and incident reporting, support the Service Desk, and contribute to departmental administration.

Flexible working patterns may be considered to balance service needs. The role involves on-call duties and out-of-hours support, with emphasis on accurate data, timely reporting and collaboration with

Qualifications

• IT support experience in a service desk environment.
• Strong telephone and communication skills.
• Ability to prioritise and triage calls and work under pressure.

Responsibilities

• Provide reports and statistics for management on service desk activity.
• Maintain a configuration database of all Trust computer equipment.
• Provide cover for the Service Desk and assist with general IT office administration.
• Distribute procurement documents and maintain incident reporting.
• Participate in a 24x7x365 on-call rota if required.
• Participate in on-site rota covering out of hours/sociable hours.

Skills

IT support

Office administration

Prioritising & triage

Under pressure

Liaising with suppliers

Education

A level or equivalent

ITIL knowledge

Service Desk Operator Training

Tools

Windows 11

Office 365

Service desk software

Job description

East and North Hertfordshire NHS Trust is recruiting for an IT Service Desk role to provide first-line diagnostics, telephone guidance and resolution within agreed policies. You will maintain the assets and incident reporting, support the Service Desk, and contribute to departmental administration.

Flexible working patterns may be considered to balance service needs. The role involves on-call duties and out-of-hours support, with emphasis on accurate data, timely reporting and collaboration with