ICT Service Desk Technician

Forbes Solicitors; West of England; On-site; GBP 24,000 - 32,000; Full time

Job summary

Hft is seeking an enthusiastic ICT Service Desk Technician to join the ICT team and support colleagues with reliable technology services across the organisation. You will be the first point of contact for ICT support, resolving incidents and service requests while delivering excellent customer service.

You will support a range of technologies including Windows devices, Chromebooks, Microsoft 365, Active Directory, mobile devices, and network connectivity.

Qualifications

• Experience in an ICT Service Desk, technical support or customer service environment.
• Excellent communication and troubleshooting skills.
• Knowledge of Microsoft 365, Active Directory, Windows 11 and mobile devices.
• Ability to prioritise workloads and work effectively under pressure.
• Willingness to learn and develop technical skills.
• A full UK driving licence.

Responsibilities

• Provide first-line ICT support via phone, email and the Service Desk.
• Diagnose and resolve hardware, software and user issues.
• Create and maintain user accounts and permissions.
• Configure laptops, desktops, Chromebooks and mobile devices.
• Escalate urgent or security-related incidents when required.
• Maintain accurate asset and service records.
• Support ICT projects, system changes and continuous improvement activities.

Skills

ICT service desk experience

Customer service

Microsoft 365

Active Directory

Windows 11

Mobile devices

Troubleshooting

Work under pressure

UK driving licence

Job description

Our vision is to create a future where learning disabled people can live the best life possible.

We do this by coming together to campaign for positive change, provide personalised support, and create solutions that enable people to live independently.

We're looking for an enthusiastic and customer-focused ICT Service Desk Technician to join our ICT team and help deliver reliable technology services that support colleagues across the organisation.

About the Role

As the first point of contact for ICT support, you'll provide technical assistance to colleagues, resolving incidents and service requests while delivering excellent customer service.

You’ll support a wide range of technologies, including Windows devices, Chromebooks, Microsoft 365, Active Directory, mobile devices, and network connectivity.

What You'll Do

• Provide first-line ICT support via phone, email and the Service Desk.
• Diagnose and resolve hardware, software and user issues.
• Create and maintain user accounts and permissions.
• Configure laptops, desktops, Chromebooks and mobile devices.
• Escalate urgent or security-related incidents when required.
• Maintain accurate asset and service records.
• Support ICT projects, system changes and continuous improvement activities.

About You

You’ll be a proactive problem-solver with strong customer service skills and a passion for technology.

• Experience in an ICT Service Desk, technical support or customer service environment.
• Excellent communication and troubleshooting skills.
• Knowledge of Microsoft 365, Active Directory, Windows 11 and mobile devices.
• The ability to prioritise workloads and work effectively under pressure.
• A willingness to learn and develop your technical skills.
• A full UK driving licence.

Why Join Us?

You’ll be part of a values-led organisation where technology helps make a real difference to people’s lives.

Selection Process

We will be shortlisting applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team. Successful candidates will then progress to a final competency-based interview, along with an opportunity to meet the team and learn more about Hft.