IT Support Manager

St Peter's Hospice, Bristol; Bristol; On-site; GBP 45,000 - 50,000; Full time

Job summary

A compassionate health organization in Bristol is seeking an experienced IT Support Manager to lead the IT support service. You will be responsible for managing the support team, ensuring effective IT service delivery, and resolving technology issues. This full-time role requires strong leadership, excellent communication skills, and a hands-on approach. Ideal candidates should have a passion for enabling users to maximize their technology experience while maintaining high support standards. Salary ranges up to £50,000, with 37.5 hours per week.

Qualifications

• Experienced IT support professional capable of leading a high-quality support service.
• Able to recruit, develop, and motivate a small team.
• Excellent communicator who engages effectively with staff.

Responsibilities

• Lead and develop the in-house IT Support Team.
• Manage the IT service desk and escalation of complex issues.
• Ensure effective onboarding and device deployment.

Skills

Team leadership

IT support

Communication

Problem-solving

Job description

Join to apply for the IT Support Manager role at St Peter's Hospice, Bristol

St Peter's Hospice, Bristol provided pay range

This range is provided by St Peter's Hospice, Bristol. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

St Peter’s Hospice is seeking an experienced and motivated IT Support Manager to lead the development of our in-house IT support service. This is an exciting opportunity to play a central role in shaping how technology support is delivered across the organisation, ensuring all teams are well supported by reliable, effective IT services.

About the role:

This role will be responsible for establishing and managing the day-to-day IT support function, including recruiting and developing the support team, implementing and owning the IT service desk system, and defining the processes that underpin an excellent support experience.

Working closely with clinical teams, income generation, support services and external suppliers, the IT Support Manager will ensure technology issues are resolved efficiently and sensitively, supporting safe and effective care delivery. The role combines strong leadership with a practical, hands‑on approach and offers the opportunity to make a lasting impact on how IT services support the Hospice’s work.

About the person:

• An experienced IT support professional with the confidence to build, lead, and shape a high‑quality support service.
• Someone able to recruit, develop, and motivate a small support team, setting clear standards and expectations.
• An excellent communicator, able to engage and support staff with a wide range of confidence and experience, and to work effectively with external suppliers.
• Someone who is passionate about enabling users to get the most from technology and takes pride in delivering a high standard of IT support.

Key responsibilities:

• Lead and develop the in‑house IT Support Team, delivering a high‑quality, customer‑focused service.
• Manage the day‑to‑day operation of the IT service desk, including ownership of the ticketing system and escalation of complex issues.
• Ensure effective onboarding, device deployment, asset management, and consistent support processes.
• Work closely with the Managed Service Provider and other suppliers to resolve escalated issues.
• Use service data to monitor performance, drive improvements, and maintain clear documentation and knowledge resources.
• Support IT projects and provide hands‑on support where needed across clinical, retail, and corporate environments.

What we can offer you:

• Salary up to £45,000 - £50,000 per annum, dependent on experience
• Working hours are 37.5 hours per week, Monday – Friday

For more information, please view the job description located at end of this page or contact Owen England – Head of IT at [e-mail]

We will review applications as they come in and therefore, we may close the vacancy before the closing date, so candidates are advised to apply early.

We know sometimes the ‘perfect candidate’ doesn't exist, and that people can be put off applying for a job if they don't tick every box. If you are excited about working for us and have most of the skills or experience we are looking for, please go ahead and apply. You could just be what we are looking for!

All applicants must be eligible to work in the UK before they apply for a vacancy and be able to provide evidence of this

Strictly no agencies.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Information Technology