IT Support & Digital Services Coordinator

St Wilfrid's Hospice; Eastbourne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

NHS pension option

Cinema tickets

Employee assistance programmes

Additional training opportunities

Supportive working environment

Job summary

St Wilfrid's Hospice in Eastbourne is seeking an IT Support & Digital Services Coordinator to help staff and volunteers with Microsoft 365, Teams, SharePoint and day-to-day digital queries. You’ll be the first point of contact for routine IT support, helping with tickets, password resets and new starter setup.

You will support hybrid working, meeting room technology and digital induction, contributing to the hospice's digital transformation in a compassionate, patient-centred environment.

Qualifications

• Experience in IT support, digital support or a customer service environment.
• Good Microsoft 365 skills.
• Excellent communication and interpersonal skills.
• A practical and patient approach to problem solving.
• The ability to explain technology clearly to non-technical users.
• Strong organisational skills and attention to detail.

Responsibilities

• Providing first-line IT and digital support.
• Managing and updating support tickets.
• Assisting with password resets and user accounts.
• Supporting colleagues with Teams, SharePoint and Microsoft 365.
• Helping staff navigate file structures and digital ways of working.
• Supporting meeting room technology, telephony and hybrid working.
• Assisting with IT equipment and new starter set-up.

Skills

IT support

Customer service

Communication skills

Tools

Microsoft 365

Teams

SharePoint

Telephony

Job description

technologySt Wilfrid's Hospice is looking for a friendly, organised and customer-focused IT Support & Digital Services Coordinator to join our Workforce, Digital Transformation and IT team. This role is ideal for someone who enjoys helping others, solving problems and making technology easier for people to use. You'll be the first point of contact for routine IT support, helping staff and volunteers with Microsoft 365, Teams, SharePoint, telephony, meeting room technology and day-to-day digital queries. You'll also support ticket management, account administration and digital induction for new starters.

What you'll be doing

• Providing first-line IT and digital support.
• Managing and updating support tickets.
• Assisting with password resets and user accounts.
• Supporting colleagues with Teams, SharePoint and Microsoft 365.
• Helping staff navigate file structures and digital ways of working.
• Supporting meeting room technology, telephony and hybrid working.
• Assisting with IT equipment and new starter set-up.

About you

• Experience in IT support, digital support or a customer service environment.
• Good Microsoft 365 skills.
• Excellent communication and interpersonal skills.
• A practical and patient approach to problem solving.
• The ability to explain technology clearly to non-technical users.
• Strong organisational skills and attention to detail.

Why join us?

At St Wilfrid's Hospice you'll be part of a compassionate, supportive organisation where your work makes a real difference every day. We offer a range of employee benefits, learning and development opportunities, and the chance to contribute to an ambitious digital transformation programme within an Outstanding-rated hospice.

Benefits included:

• We offer a generous holiday entitlement of 27 days per year plus bank holidays
• Contributory pension scheme with the option to continue any existing NHS pension scheme membership
• Discounted cinema tickets
• Employee assistance programmes
• Additional training opportunities
• Supportive working

The Role:

Help our people make the most of environment, 10% discount in the hospice Street Cafe and shops.

We particularly encourage applications from disabled candidates, candidates from ethnic minority groups, LGBTQ+ as well as non-binary candidates and those who have experienced mental health issues.

We welcome applications from all backgrounds and are committed to creating a diverse and inclusive workplace where everyone feels respected, valued and able to thrive.

We may close this vacancy early if we receive a high volume of applications.

About us:

St Wilfrid's Hospice provides end of life support to the population of Eastbourne and the surrounding parts of East Sussex, from our stunning hospice building and through our highly skilled community teams. We are rated an 'outstanding' provider by the Care Quality Commission and have a clear vision of reaching increasing numbers of local patients and their families, in close collaboration with our community. We provide a supportive working environment, which is demonstrated through our values: compassionate, professional, progressive, and respectful and these are embedded in our culture. We have a dynamic learning environment that actively promotes and facilitates opportunities for career progression through our competency framework.