IT Service Desk Engineer - Flexible Tech Support

Queen Victoria Hospital NHS Foundation Trust; East Grinstead; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Tailored personal development

Flexible working arrangements

Reward programme with discounts

Job summary

Queen Victoria Hospital NHS Foundation Trust in East Grinstead is seeking an IT Service Desk Engineer (NHS AfC Band 4). You will be the first point of contact for IT issues, delivering frontline support to staff across the Trust and assisting with timely incident resolution.

The role requires solid hardware/software/network knowledge, strong communication skills and the ability to troubleshoot IT problems over the phone or on-site as part of a collaborative IT team.

Qualifications

• NVQ level 4/5 or equivalent IT experience.
• Good knowledge of hardware, software and networks.
• Strong verbal and written communication skills.

Responsibilities

• First line IT support via phone/helpdesk to staff.
• Second line onsite IT support and problem analysis.

Skills

Hardware knowledge

Software knowledge

Networking basics

Verbal communication

Education

NVQ level 4/5

Tools

Microsoft Windows OS

Job description

Queen Victoria Hospital NHS Foundation Trust in East Grinstead is seeking an IT Service Desk Engineer (NHS AfC Band 4). You will be the first point of contact for IT issues, delivering frontline support to staff across the Trust and assisting with timely incident resolution.

The role requires solid hardware/software/network knowledge, strong communication skills and the ability to troubleshoot IT problems over the phone or on-site as part of a collaborative IT team.