Hybrid IT Support & Digital Services Coordinator

St Wilfrid's Hospice; Eastbourne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

NHS pension option

Cinema tickets

Employee assistance programmes

Additional training opportunities

Supportive working environment

Job summary

St Wilfrid's Hospice in Eastbourne is seeking an IT Support & Digital Services Coordinator to help staff and volunteers with Microsoft 365, Teams, SharePoint and day-to-day digital queries. You’ll be the first point of contact for routine IT support, helping with tickets, password resets and new starter setup.

You will support hybrid working, meeting room technology and digital induction, contributing to the hospice's digital transformation in a compassionate, patient-centred environment.

Qualifications

• Experience in IT support, digital support or a customer service environment.
• Good Microsoft 365 skills.
• Excellent communication and interpersonal skills.
• A practical and patient approach to problem solving.
• The ability to explain technology clearly to non-technical users.
• Strong organisational skills and attention to detail.

Responsibilities

• Providing first-line IT and digital support.
• Managing and updating support tickets.
• Assisting with password resets and user accounts.
• Supporting colleagues with Teams, SharePoint and Microsoft 365.
• Helping staff navigate file structures and digital ways of working.
• Supporting meeting room technology, telephony and hybrid working.
• Assisting with IT equipment and new starter set-up.

Skills

IT support

Customer service

Communication skills

Tools

Microsoft 365

Teams

SharePoint

Telephony

Job description

St Wilfrid's Hospice in Eastbourne is seeking an IT Support & Digital Services Coordinator to help staff and volunteers with Microsoft 365, Teams, SharePoint and day-to-day digital queries. You’ll be the first point of contact for routine IT support, helping with tickets, password resets and new starter setup.

You will support hybrid working, meeting room technology and digital induction, contributing to the hospice's digital transformation in a compassionate, patient-centred environment.