IT Support & Digital Services Coordinator

LLOYD'S REGISTER INTERNATIONAL; Eastbourne; On-site; GBP 26,000 - 28,000; Part time

Benefits offered by this job

27 days holiday

Pension scheme

Cinema discounts

Employee assistance programmes

Training opportunities

Supportive working environment

Cafe/shop discount

Job summary

St Wilfrid's Hospice in Eastbourne is seeking a friendly IT Support & Digital Services Coordinator to join our Workforce, Digital Transformation and IT team. The role focuses on delivering first-line IT support to staff and volunteers, resolving digital queries and enabling smooth hybrid working.

You will manage tickets, assist with password resets, and support Teams/SharePoint; you’ll help users navigate digital tools and collaborate across departments while maintaining a patient-centric

Qualifications

• Experience in IT support, digital support or a customer service environment.
• Good Microsoft 365 skills.
• Excellent communication and interpersonal skills.
• A practical and patient approach to problem solving.
• The ability to explain technology clearly to non-technical users.
• Strong organisational skills and attention to detail.

Responsibilities

• Providing first-line IT and digital support.
• Managing and updating support tickets.
• Assisting with password resets and user accounts.
• Supporting colleagues with Teams, SharePoint and Microsoft 365.
• Helping staff navigate file structures and digital ways of working.
• Supporting meeting room technology, telephony and hybrid working.
• Assisting with IT equipment and new starter set-up.

Skills

IT support

Microsoft 365

Communication

Problem solving

User education

Tools

Microsoft Teams

SharePoint

Telephony

Job description

• Vacancy Type: Permanent/Part Time
• Contracted Hours: 30 hours per week
• Salary: Band 3 (£25,760 to £28,092 FTE per annum)
• Interview Date: 25th September 2026
• DBS: Not Applicable
• Location: St Wilfrid's Hospice, 1 Broadwater Way
• Application Deadline: Sunday, September 13, 2026

Job Profile document

About us

St Wilfrid’s Hospice provides end of life support to the population of Eastbourne and the surrounding parts of East Sussex, from our stunning hospice building and through our highly skilled community teams. We are rated an ‘outstanding’ provider by the Care Quality Commission and have a clear vision of reaching increasing numbers of local patients and their families, in close collaboration with our community.

We provide a supportive working environment, which is demonstrated through our values: compassionate, professional, progressive, and respectful and these are embedded in our culture. We have a dynamic learning environment that actively promotes and facilitates opportunities for career progression through our competency framework.

We particularly encourage applications from disabled candidates, candidates from ethnic minority groups, LGBTQ+ as well as non-binary candidates and those who have experienced mental health issues.

The Role

St Wilfrid's Hospice is looking for a friendly, organised and customer-focused IT Support & Digital Services Coordinator to join our Workforce, Digital Transformation and IT team.

This role is ideal for someone who enjoys helping others, solving problems and making technology easier for people to use.

You'll be the first point of contact for routine IT support, helping staff and volunteers with Microsoft 365, Teams, SharePoint, telephony, meeting room technology and day-to-day digital queries. You'll also support ticket management, account administration and digital induction for new starters.

What you'll be doing

• Providing first-line IT and digital support.
• Managing and updating support tickets.
• Assisting with password resets and user accounts.
• Supporting colleagues with Teams, SharePoint and Microsoft 365.
• Helping staff navigate file structures and digital ways of working.
• Supporting meeting room technology, telephony and hybrid working.
• Assisting with IT equipment and new starter set-up.

About you

You’ll have:

• Experience in IT support, digital support or a customer service environment.
• Good Microsoft 365 skills.
• Excellent communication and interpersonal skills.
• A practical and patient approach to problem solving.
• The ability to explain technology clearly to non-technical users.
• Strong organisational skills and attention to detail.

Why join us?

At St Wilfrid's Hospice you'll be part of a compassionate, supportive organisation where your work makes a real difference every day.

We offer a range of employee benefits, learning and development opportunities, and the chance to contribute to an ambitious digital transformation programme within an Outstanding-rated hospice.

Benefits included

• We offer a generous holiday entitlement of 27 days per year plus bank holidays
• Contributory pension scheme with the option to continue any existing NHS pension scheme membership
• Discounted cinema tickets
• Employee assistance programmes
• Additional training opportunities
• Supportive working environment
• 10% discount in the hospice Street Cafe and shops.

We welcome applications from all backgrounds and are committed to creating a diverse and inclusive workplace where everyone feels respected, valued and able to thrive.

Please note that CV’s will not be accepted, unless candidates are unable to complete our application form due to a disability.

Please note that we may close this vacancy early if we receive a high volume of applications