IT Device Imaging & Configuration Technician

TEK Express Ltd; Crawley; On-site; GBP 23,000 - 29,000; Full time

Job summary

TEK Express Ltd in Crawley is seeking an IT configuration technician to join our technical team at our Crawley office. You will prepare new and returned devices with client-specific software images and personalise devices before shipping.

You will also provide telephone support to our mobile workers and help image devices for resale. The role requires good IT basics, attention to detail and a confident, professional phone manner.

Qualifications

• GCSE English and Maths C or above (or equivalent).
• Strong communication and problem-solving skills.
• Attention to detail and numeric accuracy.
• Ability to follow procedures and work independently.
• Basic understanding of IT and telecoms hardware components, their functions, types and interrelationships.
• Basic Knowledge of Windows + Android settings and configuration.
• Basic IOS knowledge.

Responsibilities

• Prepare laptops, tablets, payment devices and smartphones with client-specific software images.
• Personalise devices as needed before shipping.
• Provide telephone support to mobile workers.
• Test, grade, clean, and image devices for resale.
• Maintain records in asset management and ticketing systems.
• Follow documented procedures and meet SLAs.
• Maintain a high level of quality and efficiency in sequential, production-style work processes.
• Ensure enquiries are dealt with in a customer-focused manner.
• Maintain understanding of client SLAs and ensure they are met.

Skills

GCSE English

GCSE Maths

Communication skills

Problem solving

Attention to detail

Follow procedures

IT hardware basics

Windows configuration

Android settings

iOS knowledge

Job description

TEK Express Ltd in Crawley is seeking an IT configuration technician to join our technical team at our Crawley office. You will prepare new and returned devices with client-specific software images and personalise devices before shipping.

You will also provide telephone support to our mobile workers and help image devices for resale. The role requires good IT basics, attention to detail and a confident, professional phone manner.