Hardware Support Technician: Build, Diagnose & Repair Devices

The Access Group; Wolverhampton; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Wellbeing days

25 days leave

Health contribution

Charity days

Job summary

The Access Group in Wolverhampton is seeking a hands-on hardware support professional to join our on-site team. You will configure, deploy and troubleshoot devices, manage stock, and work with our service desk and suppliers to deliver a reliable customer experience.

You will operate in a collaborative office environment, handling multiple tasks, maintaining device inventories, and ensuring timely delivery of hardware orders while upholding our high standards of service and security.

Qualifications

• Experience handling hardware from vendors like HP, Dell, or Lenovo.
• Knowledge of OS deployment, device imaging and diagnostic tools.
• Relevant certifications such as CompTIA A+, Network+ or vendor-specific accreditations.
• Experience working within SLAs and using ticketing systems to document and track work.
• On-site role at Wolverhampton office.

Responsibilities

• Configure, build and deploy customer hardware, including laptops, desktops, routers, switches and firewalls, ensuring orders are delivered accurately and on time.
• Troubleshoot and resolve hardware-related issues, working closely with customers, the service desk and third-party suppliers to provide a smooth support experience.
• Manage workshop operations including goods received, stock control, device repairs, secure disposal processes and inventory management through ConnectWise.
• Support managed device services, contribute to standard device builds and remote management tools, and identify opportunities to improve service quality, efficiency and customer satisfaction.

Skills

Hardware troubleshooting

Stock management

Team collaboration

Organized & multi-tasking

Job description

The Access Group in Wolverhampton is seeking a hands-on hardware support professional to join our on-site team. You will configure, deploy and troubleshoot devices, manage stock, and work with our service desk and suppliers to deliver a reliable customer experience.

You will operate in a collaborative office environment, handling multiple tasks, maintaining device inventories, and ensuring timely delivery of hardware orders while upholding our high standards of service and security.