Device Repairs Engineer

Hollybank Trustees Ltd; Tinsley Green; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Company pension scheme

SAGE benefits

Death in service

Holiday buy scheme

Job summary

Class Technology Solutions (CTS) in Crawley is seeking a Device Repairs Engineer to diagnose and repair laptops and other devices used by schools across the UK. The role focuses on hardware repairs, diagnostics, and providing excellent service in a busy service centre.

The ideal candidate has IT repair experience, knowledge of Windows installation, and a strong customer-service mindset. Training and ongoing support are provided to grow technical expertise in a collaborative team.

Qualifications

• Experience in IT repair or hardware refurbishment.
• Familiar with Windows OS installation and configuration.
• Strong diagnostic and fault-finding skills.
• Excellent attention to detail and customer-focused attitude.
• Ability to work independently and in a team.

Responsibilities

• Device diagnostics: assess incoming laptops, identify faults and damage.
• Carry out hardware repairs, upgrades and modifications.
• Install and configure Windows operating systems.
• Ensure repairs meet high standards and document outcomes.
• Maintain ESD processes and workshop standards.

Skills

Laptop repairs

Hardware upgrades

Diagnostics

Windows OS installation

Customer service

ESD procedures

Independent worker

Tools

Windows OS

Service management systems

ESD-safe practices

Job description

Location: On site / Crawley, UK
job type: Permanent / Full-time
Sector and subsector: Corporate Services | IT
AnnualFixed salary:£ 27000.00

Device Repairs Engineer

Salary: £27,000 per annum

Benefits:25 days holiday, company pension scheme, sage benefits, death-in service, buy additional holiday days scheme

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.

Join a Team That Keeps Schools Running

At Class Technology Solutions (CTS), we’re passionate about helping schools and educational organisations across the UK get the most from technology. As a leading ICT solutions provider, we deliver expert consultancy, infrastructure, network services and managed IT support that empower education.

We’re now looking for a Repairs Engineer to join our busy Service Centre in Crawley. This is an excellent opportunity for someone with a passion for technology, hardware repairs, and problem-solving to develop their skills within a supportive and growing team. Whether you’re experienced in laptop repairs or have a strong technical background and are keen to build your expertise, we’ll provide training and support to help you succeed.

The Role

As a Device Repairs Engineer, you’ll play a vital role in diagnosing, repairing and restoring laptops and other devices used by schools throughout the UK. You’ll work closely with colleagues across our Operations team, ensuring repairs are completed to a high standard whilst delivering an excellent service experience for our customers. No two days are the same, and you’ll have the opportunity to work with a wide range of devices and technologies while developing your technical expertise.

What You’ll Be Doing

Device Diagnostics & Repairs

• Assess incoming laptops and identify faults, defects and accidental damage.
• Carry out hardware repairs, upgrades and modifications within your skillset.
• Install and configure Windows operating systems.
• Ensure all repairs are completed to a high standard, including device cleaning and reassembly.
• Support quality assurance processes by accurately recording diagnostic findings and repair outcomes.
• Maintain ESD processes and workshop standards.

Customer Support & Service

• Update repair tickets and customer records accurately using our service management systems.
• Contribute to delivering exceptional customer service and positive customer experiences.
• Suggest improvements to processes and services.
• Support colleagues across the Operations department when required.
• Take ownership of your work and contribute to maintaining high standards across the team.

About You

You’ll be someone who enjoys solving technical problems, takes pride in producing quality work, and is motivated to deliver excellent customer service.

• Previous experience in an IT repair, service desk or technical support environment.
• Experience building, repairing or upgrading computer hardware.
• Good technical troubleshooting and problem-solving skills.
• Strong attention to detail and ability to work accurately.
• Good written and verbal communication skills.
• Positive, proactive and customer-focused approach.
• Ability to work independently and as part of a team.
• Experience diagnosing laptop hardware faults.
• Familiarity with Windows installation and configuration.
• Understanding of ESD-safe working practices.

Competitive salary and benefits package.

Chance to contribute to the company's success and growth.

Death in Service benefit.

Company Pension scheme.

25 days annual leave (not including Bank Holidays) increasing with length of service.

SAGE Employee benefits.

SAGE Employee assistance program.

Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.